Archives des études de cas - Ipsip Group - Expert en Cybersécurité, SOC 24/7, solutions IT Make IT Easy Mon, 30 Jun 2025 10:27:25 +0000 en-GB hourly 1 https://wordpress.org/?v=7.1.3 https://ipsip.eu/wp-content/uploads/2023/05/cropped-blue_green-2-1-1-32x32.png Archives des études de cas - Ipsip Group - Expert en Cybersécurité, SOC 24/7, solutions IT 32 32 Externalisation d’un SOC https://ipsip.eu/en/externalisation-soc.htm Mon, 03 Jun 2024 08:51:34 +0000 https://ipsip.eu/?p=7650

They outsourced their 24/7 SOC to strengthen their cybersecurity

USE CASE

IPSIP – Juin 2024

Client context

This case study focuses on a well-established cybersecurity integrator (MSSP) offering a comprehensive range of services to meet the needs of organizations of all sizes. Simply put, they help businesses and institutions protect their IT assets and comply with relevant cybersecurity regulations.

However, the client lacked the internal resources, both in staffing and budget, to maintain an on-call team of analysts during nights and weekends. This absence of round-the-clock coverage made it challenging to continuously monitor systems and respond to incidents in a timely manner.

What was IPSIP’s objective?

Scope of the case study

Key figures

Over 96,000 endpoints under active supervision

Over 130,000 alerts since the beginning of 2024

What is a SOC?

A Security Operations Center (SOC) is a centralized function responsible for monitoring, managing, and securing an organization’s information systems. By collecting and analyzing security events, the SOC helps detect cyber incidents, assess their impact, and define the appropriate response to security alerts.

Its ultimate goal is to ensure 24/7 monitoring and restore the integrity of the information system as quickly as possible when a threat is identified.

Yet, too few organizations are currently equipped with such a capability.

SOC 24/7 IPSIP GROUP
Our customer's judicious choice to equip himself with this device.

Our client chose to outsource its SOC for the following reasons: 

Cost Reduction 

Outsourcing a SOC results in long-term cost savings. Building and operating an in-house SOC is prohibitively expensive for many organizations.

By outsourcing, the client benefited from economies of scale and avoided significant upfront investments in personnel, technology, and infrastructure. This allowed internal teams to focus on higher-value tasks for their end customers.

24/7 Monitoring and Response

Cyber threats can arise at any time. A 24/7 monitoring and incident response capability is essential to detect and neutralize these threats in real time.

Improved Compliance

Many regulatory standards require businesses to maintain an effective SOC. An outsourced SOC helps ensure compliance with these requirements, reducing the risk of fines or data breaches.

Examples of compliance frameworks: 

ISO 27 001 
SOC 2 Type II

Scalability and Flexibility

As your organization grows as was the case for our client your security infrastructure must scale accordingly.

An outsourced SOC can adapt to your evolving needs, ensuring continuous protection even as your operations expand.

5 Steps to Identify the Source of a Threat and Isolate Affected Systems as Quickly as Possible

1. The first step involves pinpointing the origin of the threat. This may require analyzing system logs, application logs, and other data sources to detect malicious activity.

2. Once the threat source is identified, it’s critical to isolate the compromised systems to prevent lateral movement or further damage. This can include disconnecting them from the network or placing them in quarantine.

3. With the affected systems isolated, the next priority is to neutralize the malicious activity. Actions may include:
– Removing malware
– Changing compromised passwords
– Updating and patching vulnerable software

4. Assess the Scope of the Breach 
After containment, it’s essential to evaluate the impact. Determine which systems were affected, what data was compromised, and whether any sensitive information was exposed.

5. Prevent Future Attacks
The final step is to analyze the root cause of the incident. Identifying the vulnerabilities exploited during the attack enables you to implement corrective actions and strengthen your overall security posture to prevent recurrence.

IPSIP's technical expertise to meet the challenge

Malware Attack Response:
General Response Procedures:
  • Detect the presence of malware using security tools such as antivirus software, anti-malware solutions, and Intrusion Detection Systems (IDS).
  • Analyze infected files to identify the nature and type of the attack.
  • Isolate infected systems to prevent the malware from spreading across the network.
  • Disable compromised user accounts and reset passwords to contain the breach.
  • Restore systems and data from secure backups created prior to the attack.
  • Document the entire incident response process, including actions taken, tools used, and lessons learned.
  • Draft a detailed incident report outlining the technical specifics of the attack.

In short, IPSIP means...

...your IT security in the hands of experts.

Uncompromising 24/7 Monitoring

Our team of certified experts (SentinelOne, Sekoia, Fortinet, Crowdstrike…) monitors your IT environment around the clock, 365 days a year. Thanks to a rotating schedule, they ensure continuous surveillance of your network, applications, and information systems, without interruption.

Immediate Response to Threats

In the event of an incident, our team is ready to respond instantly to neutralize the threat and minimize any potential impact.

IPSIP: Your Cybersecurity Ally 

Entrust your IT security to proven experts and gain true peace of mind.

Get in touch today to learn how IPSIP can become your trusted cybersecurity partner 🚀

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La politique RSE d’Ekinops, facteur clé de succès pour un opérateur télécom https://ipsip.eu/en/politique-rse-ekinops-operateur-telecom.htm Fri, 05 Apr 2024 07:47:19 +0000 https://ipsip.eu/?p=7383

USE CASE

Winning a telecom RFP thanks to your ESG policy

Client context

In this case study, a French telecom operator was invited to respond to a national request for proposal (RFP) to provide fiber connectivity across 500 sites. 

What were the RFP requirements?

The specifications also required a solution that included 4G backup to ensure service continuity in case of fiber outages. 

The ESG component accounted for 25% of the total score, making it a decisive factor for the operator.

The Challenges

Geographic coverage:

The operator needed to cover a wide area, with sites distributed across the entire country.

Timeline:

The deadline for submitting and implementing the project was very tight (4–6 months).

Budget:

They had to propose a cost-effective solution while meeting all technical requirements.

ESG Criteria:

The operator was required to offer a range of low-carbon products aligned with sustainability best practices.

The crucial role of Ekinops' ESG policy

Faced with these challenges, the operator quickly realized that Ekinops’ ESG strategy could serve as a major competitive advantage to stand out from rivals and win the bid. Ekinops’ strengths include:

Outstanding ESG performance

Gaia 2022 rating: 82/100 (vs. 54/100 industry average)

Médaille Silver EcoVadis 2021/2022 EKINOPS

EcoVadis Silver Medal 2021/2022 (top 15% of the sector)

Strong commitment to sustainable development

- Signatory of the UN Global Compact (UNGC) - Dedicated ESG Committee - Corporate carbon footprint assessment conducted for the past 2 years - ESG strategy structured around 3 key pillars:

  1. Employer of choice
  2. Responsible corporate citizen
  3. Minimal environmental impact

The reference product : The ONE421 Router

Model : ONE421Gb5T 4G Router

  • Low carbon footprint: 138.5 kgCO₂eq per router (60% lower than comparable models on the market)
  • Eco-designed to minimize environmental impact throughout the entire product lifecycle
  • 100% recyclable at end of life
  • Manufactured in Belgium: reducing transport, related carbon emissions
EKINOPS Routeurs ONE421

Concrete initiatives to reduce environmental impact

End-of-life product management
Eco-design approach
  • Take-back and recycling program for end-of-life products
  • Partnership with certified environmental organizations
  • Reduced number of components
  • Use of recycled and recyclable materials
  • Optimized packaging

A tailored, eco-responsible solution

The operator partnered with Ekinops to design and deploy a customized solution that met its specific requirements. The solution included the following components:

  • Eco-responsible fiber/4G cellular routers
    Ekinops’ ONE421Gb5T 4G router was selected for its reliability, performance, low carbon footprint, and SD-WAN compatibility (for potential future use cases).
  • Network management software
    The Ekinops OneManage platform was used to monitor and manage network performance.
  • Factory integration of router configurations
    This approach enabled the operator to save time and reduce deployment costs through Zero Touch Provisioning (ZTP).
  • Partnership with a local distributor
    To ensure buffer stock availability and fast delivery across regional sites, the operator partnered with Ipsip, Ekinops’ official distributor in France.

Achieved results

Success on All Fronts

Thanks to Ekinops’ strong ESG policy and its tailored, eco-responsible solution, the telecom operator successfully won the public tender.

Ekinops’ ESG commitment was a key differentiator in the selection process and played a decisive role in the jury’s final decision.

The project was deployed quickly and efficiently, thanks to close collaboration between the operator, Ekinops, and Ipsip.

The solution enabled the operator to meet its clients’ connectivity needs, even in the event of a fiber outage.

The solution helped the operator reduce its carbon footprint and actively contribute to sustainable development.

This case underscores how a strong ESG strategy can directly influence business outcomes. By choosing Ekinops, the telecom operator demonstrated its commitment to responsible business practices. This decision is likely to deliver long-term benefits by helping the company attract and retain clients, employees, and investors who prioritize sustainability.

Additional considerations

  • The operator’s choice to prioritize ESG reflects a growing and positive market trend.
  • As both consumers and businesses become more aware of the environmental and social impact of their decisions, they increasingly seek to partner with companies that share their values.
  • By selecting Ekinops, the operator positioned itself as a leader in ESG, a move that is likely to enhance its brand reputation and competitive advantage in the long run.
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Plateforme Invoicing https://ipsip.eu/en/plateforme-invoicing-etude-de-cas.htm Wed, 22 Nov 2023 16:05:08 +0000 http://ipsip.eu/?p=4627

Plateforme Invoicing

USE CASE

Supervision 24/7 d'une plateforme invoicing

IPSIP – Novembre 2023

Who is the client?

Dans cette étude de cas, notre client est leader en édition de logiciels, notamment des systèmes de gestion et de maintenance, à destination des entreprises et des institutions dans le monde entier. 

Project Scope

L’échelle du projet prend en compte la gestion internationale ainsi que la sécurité et le processus de l’infrastructure propriétaire. 

What was IPSIP’s objective?

E-facturation est une solution SAAS qui permet l’édition de factures

Il est primordial qu’elle soit disponible sans la moindre interruption de service

Key figures

8 plates-formes générées SAAS (e-facture, reserve factoring, archivage)

80 serveurs sur des environnements Linux, Solaris 

2 centres de données 

35 personnes (contexte international) 

Project technologies

Key expertise Provided

IPSIP's solution

Nous avons mis en place le maintien en condition opérationnelle​ (M.C.O) de la plateforme e-facturation.

Pour cela nos exploitants, du niveau 1 jusqu’au niveau 3​, ont en charge de réaliser la création de tickets, l’analyse et la résolution des incidents des plus basiques aux plus complexes sur toute l’infrastructure.

Dedicated team : 9 experts

  • 1 NOC Manager - Level 1 
  • 6 opérateurs de NOC – Niveau 1
  • 2 Responsables d’incident (OPS) – Niveau 2
  • 1 Administrateur réseau – Niveau 3 
Femme souriante

IPSIP's solution

Niveau 1 : Les analystes - NOC (Network Operation Center)

6 personnes travaillant 24/7/365 en mode de rotation (3 shifts / jour; 1 personne / shift). Le Responsable du NOC est en charge de l’organisation de l’équipe et gestion de performance des membres.

Responsibilities
Skills
Qualifications & Certifications:
  • Supervisions des 8 plateformes
  • Execute basic technical procedures
  • Application des procédures de gestion des tickets
  • Detect incidents and anomalies
  • Création et réception des tickets
  • Gestion et rassurance des SLAs dans le traitement des tickets
  • Analyze and resolve level 1 issues
  • Escalation des tickets, incidents plus complexe vers le niveau 2 ou niveau 3
  • Suivi des tickets, incidents jusqu’à résolution
  • Gestion de l’outil ticketing, application des SLAs
  • Basic system and network knowledge
  • Analytical, solution-oriented mindset
  • Fluent in French and English (written and spoken)
  • Diplôme universitaire background IT ou économie / finance
  • Moyenne d’années d’expériences de l’équipe : 1,5 ans
  • Certifications: CCNA / MCSA / Linux

Niveau 2 : Les opérateurs - OPS

2 personnes travaillant en heures ouvrables et avec la disponibilité sur appel pendant les heures non ouvrables (HNO)

Responsibilities
Skills
Qualifications & Certifications:
  • Analyze and resolve level 1 escalations
  • Troubleshoot system and network issues
  • Create procedures and train level 1 staff
  • Escalate complex cases to level 3
  • Advanced system and network knowledge
  • Procedure development, documentation, and training
  • Gestion de l’outil ticketing, application des SLAs
  • Analytical, solution-oriented mindset
  • University degree in IT
  • Moyenne d’années d’expériences de l’équipe : 3 ans
  • Certifiés : AWS, CCNA, Fortinet NSE4, NSE5
  • Fluent in French and English (written and spoken)

Level 3: Network administrator

1 expert available during business hours, with on-call availability outside of working hours.

Responsibilities
Skills
Qualifications & Certifications:
  • Fonctionnement stable de l’infrastructure de l’organisation
  • Analyze and resolve level 1 and 2 escalations
  • Advise on database management
  • Gestion de l’appliance Fortinet ainsi que sa politique de sécurité
  • Strong knowledge and experience in systems and networking

  • Proven expertise in developing, maintaining, supporting, and optimizing core infrastructure: network, server, data communications, and telecom systems

  • IT Engineering Degree
  • Nombres d’années d’expériences : > 10 ans
  • Certifiés : AWS, CCNA, VMware,…
  • Fluent in French and English (written and spoken)

Achieved results

Nous avons assuré le fonctionnement stable de l’infrastructure de l’organisation​. Ceci inclut le développement, le maintien, le soutien, et l’optimisation de domaines fonctionnels clés, notamment l’infrastructure de réseau, l’infrastructure du serveur, les communications de données, et les systèmes de télécommunications.

Nous apportons des conseils sur la gestion des différentes bases de donné​es Hana, Oracle et en assurons l’entière exploitation à distance. La plateforme est notamment composée de 80 serveurs sur des environnements Linux, Solaris différents. télécommunications.

Nous gérons leur appliance Fortinet (Fortigate 100E et FortiAnalyzer 400E, FMG-400E) ainsi que sa politique de sécurité, et la maintenance des équipements matériels.

Nous avons mis en place le maintien en condition opérationnelle ​de la plateforme e-invoicing. Sécurité et processus de l’infrastructure propriétaire. Propriétaire du processus Helpdesk. La modélisation des processus et l’amélioration des processus.

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Plateforme Mailing en Croissance https://ipsip.eu/en/plateforme-mailing-en-croissance.htm Wed, 22 Nov 2023 13:27:46 +0000 http://ipsip.eu/?p=4563

Growth of a Mailing Platform

USE CASE

Supporting the Growth of a Mailing Platform

Who is the client?

A leader in email delivery services, this platform has experienced exceptional growth. With a team of over 120 people worldwide, it has already helped send more than 27 billion emails.

Project Scope

This SaaS platform enables professionals to send both marketing emails (newsletters, promotional offers) and transactional emails (notifications, registration confirmations, order updates, invoices, etc.). The platform offers email design tools, high-volume email delivery, and real-time tracking.

What was IPSIP’s objective?

Due to its rapid success, the company faced difficulties scaling its infrastructure fast enough to match its growth, while still ensuring service continuity for users.

With a limited internal team at the time, the goal was to minimize incidents, allowing the client’s engineers to focus on API development.

Finger-mail

Project technologies

Key expertise Provided

Key figures

1 billion emails sent per month

120 employees across 7 countries 

Platform available in 4 languages: EN, FR, DE and ES

IPSIP's solution

  • Consulting to redesign the infrastructure and transition to a hybrid architecture on Google Cloud
  • Deployment of the new infrastructure on Google Cloud.

Dedicated team : 9 experts

  • 1 NOC Manager - Level 1 
  • 5 NOC Operators - Level 1
  • 1 Senior Administrator & Incident Manager – Level 3
  • 1 Technical Support – Level 1 
  • 1 Technical Support – Level 2 
Mailing

Level 1: NOC (Network Operations Center)

5 team members operating 24/7/365 in rotating shifts (3 shifts/day; 1 person/shift).

The NOC Manager oversees team organization and performance monitoring.

Responsibilities
  • Execute basic technical procedures
  • Detect incidents and anomalies
  • Analyze and resolve level 1 issues
  • Alert and escalate to level 2 and 3 with initial diagnostics
  • Monitor incidents until resolution
  • Maintain and regularly update documentation and best practices
Skills
  • Basic system and network knowledge
  • Analytical, solution-oriented mindset
  • Fluent in French and English (written and spoken)
Qualifications & Certifications:
  • University degree in IT
  • Average experience: 2 years
  • Certifications: CCNA / MCSA / Linux

Level 2: Incident managers & Trainers

2 team members available during business hours, with on-call availability outside of working hours.

Responsibilities
  • Analyze and resolve level 1 escalations
  • Troubleshoot system and network issues
  • Create procedures and train level 1 staff
  • Escalate complex cases to level 3
  • Manage account migrations
Skills
  • Advanced system and network knowledge
  • Procedure development, documentation, and training
  • Experience with databases, server configuration, API, and cloud environments
  • Analytical, solution-oriented mindset
Qualifications & Certifications:
  • University degree in IT
  • Average experience: 4 years
  • Certifications: CCNA, Fortinet NSE4, NSE5, AWS
  • Fluent in French and English (written and spoken)

Level 3: Network administrator

1 expert available during business hours, with on-call availability outside of working hours.

Responsibilities
  • Provide consulting and support for deployment to Google Cloud infrastructure
  • Ensure stable operation of the organization’s infrastructure
  • Define security policies in collaboration with the client’s CISO team
  • Analyze and resolve level 1 and 2 escalations
  • Advise on database management
Skills
  • Strong knowledge and experience in systems and networking
  • Proven expertise in developing, maintaining, supporting, and optimizing core infrastructure: network, server, data communications, and telecom systems
Qualifications & Certifications:
  • IT Engineering Degree
  • Experience: over 10 years
  • Certifications: AWS, CCNA, VMware, Google
  • Fluent in French, English, and German (written and spoken)

Technical support

Technical support - Level 1

1 bilingual (French-English) team member working during business hours covering ICT slots.

Responsibilities
Skills
Qualifications & Certifications:
  • Handling tickets escalated from Level 1 (NOC)
  • Analyzing and providing explanations or responses back to Level 1
  • Escalating to Level 3 and following up on tickets beyond Level 2, reformulating and relaying answers to Level 1
  • Categorizing tickets based on urgency levels and SLAs
  • Strong knowledge and experience in systems and networking
  • 2 years of hands-on experience with SMTP, DNS, and APIs
  • University degree in economics or finance
  • Experience: >5 years
  • Certifications: AWS
  • TOEIC score >850
Technical support - Level 2

1 fluent English speaker working during business hours covering ICT slots.

Responsibilities
Skills
Qualifications & Certifications:
  • Handling customer support tickets
  • Drafting and sending responses to basic support queries
  • Analyzing and escalating more complex tickets to Level 2 Technical Support
  • Receiving analyses from Level 2 Support and reformulating replies into customer-friendly emails
  • Monitoring ticket resolution progress
  • Prioritizing tickets based on urgency and SLA commitments
  • Background in technical customer service
  • Basic IT knowledge
  • Strong communication skills and ability to manage priorities
  • Excellent written and spoken French and English
  • University degree in linguistics, IT, or economics
  • Experience: 2 years
  • Certifications: TOEIC >850; DALF C1 (French proficiency)

Achieved results

We redesigned the infrastructure around a scalable cloud solution and supported the migration to Google Cloud. This included end-to-end assistance with the commissioning of the new infrastructure.

A strong focus was placed on infrastructure security and data protection, including defining security policies in collaboration with the client’s CISO team. We implemented real-time supervision tools for their SaaS platform.

Finally, we deployed 24/7/365 monitoring, gradually expanding our scope of intervention to now cover full incident management across Levels 1 to 3, supporting all teams within the organization.

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