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	<title>Archives des études de cas - Ipsip Group - Expert en Cybersécurité, SOC 24/7, solutions IT</title>
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		<title>Externalisation d&#8217;un SOC</title>
		<link>https://ipsip.eu/en/externalisation-soc/</link>
		
		<dc:creator><![CDATA[Lucie Cazanave Pin]]></dc:creator>
		<pubdate>Mon, 03 Jun 2024 08:51:34 +0000</pubdate>
				<category><![CDATA[Cybersecurity]]></category>
		<category><![CDATA[études de cas]]></category>
		<guid ispermalink="false">https://ipsip.eu/?p=7650</guid>

					<description><![CDATA[How our client strengthened their cybersecurity: 24/7 SOC]]></description>
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					<h1 class="elementor-heading-title elementor-size-default">They outsourced their 24/7 SOC to strengthen their cybersecurity</h1>				</div>
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									<span class="elementor-button-text">Contact us</span>
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					<p class="elementor-heading-title elementor-size-default">USE CASE</p>				</div>
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									<p>IPSIP &#8211; Juin 2024</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Client context </h3>				</div>
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									<p>This case study focuses on a well-established cybersecurity integrator (MSSP) offering a comprehensive range of services to meet the needs of organizations of all sizes. Simply put, they help businesses and institutions protect their IT assets and comply with relevant cybersecurity regulations.</p><p>However, the client lacked the internal resources, both in staffing and budget, to maintain an on-call team of analysts during nights and weekends. This absence of round-the-clock coverage made it challenging to continuously monitor systems and respond to incidents in a timely manner.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">What was IPSIP’s objective? </h3>				</div>
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										<span class="elementor-icon-list-text">Identify the source of threats and isolate affected systems as quickly as possible</span>
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										<span class="elementor-icon-list-text">Comply with the SLA (Service Level Agreement) established between IPSIP and the client</span>
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					<h3 class="elementor-heading-title elementor-size-default">Scope of the case study </h3>				</div>
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										<span class="elementor-icon-list-text">Continuous (24/7) monitoring of suspicious activity and systematic investigation</span>
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										<span class="elementor-icon-list-text">Direct and transparent communication between IPSIP’s cybersecurity analysts and the client’s teams</span>
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					<h3 class="elementor-heading-title elementor-size-default">Key figures </h3>				</div>
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									<p>Over 96,000 endpoints under active supervision</p><p>Over 130,000 alerts since the beginning of 2024</p>								</div>
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					<h5 class="elementor-heading-title elementor-size-default">What is a SOC?</h5>				</div>
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									<p><span style="font-weight: 400;">A Security Operations Center (SOC) is a centralized function responsible for monitoring, managing, and securing an organization’s information systems. By collecting and analyzing security events, the SOC helps detect cyber incidents, assess their impact, and define the appropriate response to security alerts.</span></p><p><span style="font-weight: 400;">Its ultimate goal is to ensure 24/7 monitoring and restore the integrity of the information system as quickly as possible when a threat is identified.</span></p><p><span style="font-weight: 400;">Yet, too few organizations are currently equipped with such a capability. </span></p>								</div>
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															<img fetchpriority="high" decoding="async" width="500" height="500" src="https://ipsip.eu/wp-content/uploads/2024/05/Computer.webp" class="attachment-large size-large wp-image-7681" alt="SOC 24/7 IPSIP GROUP" srcset="https://ipsip.eu/wp-content/uploads/2024/05/Computer.webp 500w, https://ipsip.eu/wp-content/uploads/2024/05/Computer-300x300.webp 300w, https://ipsip.eu/wp-content/uploads/2024/05/Computer-150x150.webp 150w, https://ipsip.eu/wp-content/uploads/2024/05/Computer-12x12.webp 12w" sizes="(max-width: 500px) 100vw, 500px" />															</div>
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					<h6 class="elementor-heading-title elementor-size-default">Our customer's judicious choice to equip himself with this device.</h6>				</div>
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									<p>Our client chose to outsource its SOC for the following reasons: </p>								</div>
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									<p>Cost Reduction </p>								</div>
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									<p>Outsourcing a SOC results in long-term cost savings. Building and operating an in-house SOC is prohibitively expensive for many organizations.</p><p>By outsourcing, the client benefited from economies of scale and avoided significant upfront investments in personnel, technology, and infrastructure. This allowed internal teams to focus on higher-value tasks for their end customers.</p>								</div>
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									<p>24/7 Monitoring and Response</p>								</div>
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									<p>Cyber threats can arise at any time. A 24/7 monitoring and incident response capability is essential to detect and neutralize these threats in real time.</p>								</div>
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									<p>Improved Compliance</p>								</div>
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									<p>Many regulatory standards require businesses to maintain an effective SOC. An outsourced SOC helps ensure compliance with these requirements, reducing the risk of fines or data breaches.</p><p>Examples of compliance frameworks: </p><p>ISO 27 001 <br />SOC 2 Type II</p>								</div>
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									<p>Scalability and Flexibility</p>								</div>
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									<p>As your organization grows as was the case for our client your security infrastructure must scale accordingly.</p><p>An outsourced SOC can adapt to your evolving needs, ensuring continuous protection even as your operations expand.</p>								</div>
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					<h6 class="elementor-heading-title elementor-size-default">5 Steps to Identify the Source of a Threat and Isolate Affected Systems as Quickly as Possible</h6>				</div>
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									<p><strong>1.</strong> The first step involves pinpointing the origin of the threat. This may require analyzing system logs, application logs, and other data sources to detect malicious activity.</p><p><strong>2.</strong> Once the threat source is identified, it’s critical to isolate the compromised systems to prevent lateral movement or further damage. This can include disconnecting them from the network or placing them in quarantine.</p><p><strong>3.</strong> With the affected systems isolated, the next priority is to neutralize the malicious activity. Actions may include:<br />– Removing malware <br />– Changing compromised passwords<br />– Updating and patching vulnerable software</p><p><strong>4.</strong> Assess the Scope of the Breach <br />After containment, it’s essential to evaluate the impact. Determine which systems were affected, what data was compromised, and whether any sensitive information was exposed.</p><p><strong>5.</strong> Prevent Future Attacks<br />The final step is to analyze the root cause of the incident. Identifying the vulnerabilities exploited during the attack enables you to implement corrective actions and strengthen your overall security posture to prevent recurrence.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">IPSIP's technical expertise to meet the challenge</h3>				</div>
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										<div class="wpr-tab-title">Malware Attack Response:</div>
					
									
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										<div class="wpr-tab-title">General Response Procedures:</div>
					
									
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Detect the presence of malware using security tools such as antivirus software, anti-malware solutions, and Intrusion Detection Systems (IDS).</li><li>Analyze infected files to identify the nature and type of the attack.</li><li>Isolate infected systems to prevent the malware from spreading across the network.</li><li>Disable compromised user accounts and reset passwords to contain the breach.</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Restore systems and data from secure backups created prior to the attack.</li><li>Document the entire incident response process, including actions taken, tools used, and lessons learned.</li><li>Draft a detailed incident report outlining the technical specifics of the attack.</li></ul></div>				</div>

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					<h2 class="elementor-heading-title elementor-size-default">In short, IPSIP means...</h2>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">...your IT security in the hands of experts.
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									<p>Uncompromising 24/7 Monitoring</p>								</div>
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									<p class=" translation-block">Our team of certified experts (SentinelOne, Sekoia, Fortinet, Crowdstrike…) monitors your IT environment around the clock, 365 days a year. Thanks to a rotating schedule, they ensure continuous surveillance of your network, applications, and information systems, without interruption.</p>								</div>
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									<p>Immediate Response to Threats</p>								</div>
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									<p><span style="font-weight: 400;">In the event of an incident, our team is ready to respond instantly to neutralize the threat and minimize any potential impact.</span></p>								</div>
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									<p>IPSIP: Your Cybersecurity Ally </p>								</div>
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									<p><span style="font-weight: 400;">Entrust your IT security to proven experts and gain true peace of mind. </span></p>								</div>
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									<p>Get in touch today to learn how IPSIP can become your trusted cybersecurity partner 🚀</p>								</div>
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					<a class="elementor-button elementor-button-link elementor-size-xs" href="https://research.typeform.com/to/LIPTrQcE" target="_blank">
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									<span class="elementor-button-text">Get in touch with our experts</span>
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									<span class="elementor-button-text">Discover IPSIP’s solutions</span>
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class="wpr-grid-item elementor-clearfix post-7528 post type-post status-publish format-standard has-post-thumbnail hentry category-reseau tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium" data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/04/Banniere-blog-Sandvine-_1-_1_.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/04/Banniere-blog-Sandvine-_1-_1_.webp" alt="Bannière blog la politique RSE ekinops" class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/en/rse-appels-offres-it/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title 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		<title>La politique RSE d&#8217;Ekinops, facteur clé de succès pour un opérateur télécom</title>
		<link>https://ipsip.eu/en/politique-rse-ekinops-operateur-telecom/</link>
		
		<dc:creator><![CDATA[Lucie Cazanave Pin]]></dc:creator>
		<pubdate>Fri, 05 Apr 2024 07:47:19 +0000</pubdate>
				<category><![CDATA[Politique RSE EKINOPS]]></category>
		<category><![CDATA[études de cas]]></category>
		<guid ispermalink="false">https://ipsip.eu/?p=7383</guid>

					<description><![CDATA[Politique RSE : comment un opérateur télécom a pu remporter un appel d'offres grâce à la stratégie RSE d'EKINOPS]]></description>
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															<img decoding="async" width="833" height="188" src="https://ipsip.eu/wp-content/uploads/2023/10/logo-ekinops.png" class="attachment-full size-full wp-image-872" alt="Logo Ekinops" srcset="https://ipsip.eu/wp-content/uploads/2023/10/logo-ekinops.png 833w, https://ipsip.eu/wp-content/uploads/2023/10/logo-ekinops-300x68.png 300w, https://ipsip.eu/wp-content/uploads/2023/10/logo-ekinops-768x173.png 768w, https://ipsip.eu/wp-content/uploads/2023/10/logo-ekinops-18x4.png 18w" sizes="(max-width: 833px) 100vw, 833px" />															</div>
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					<p class="elementor-heading-title elementor-size-default">USE CASE</p>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">Winning a telecom RFP thanks to your ESG policy</h2>				</div>
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					<h3 class="elementor-heading-title elementor-size-default">Client context </h3>				</div>
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									<p>In this case study, a French telecom operator was invited to respond to a national request for proposal (RFP) to provide fiber connectivity across 500 sites. </p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">What were the RFP requirements? </h3>				</div>
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									<p>The specifications also required a solution that included 4G backup to ensure service continuity in case of fiber outages. </p><p>The ESG component accounted for 25% of the total score, making it a decisive factor for the operator.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">The Challenges </h3>				</div>
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					<h4 class="elementor-heading-title elementor-size-default">Geographic coverage: </h4>				</div>
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									<p>The operator needed to cover a wide area, with sites distributed across the entire country.</p>								</div>
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					<p class="elementor-heading-title elementor-size-default">Timeline:</p>				</div>
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									<p>The deadline for submitting and implementing the project was very tight (4–6 months).</p>								</div>
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					<h4 class="elementor-heading-title elementor-size-default">Budget: </h4>				</div>
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									<p>They had to propose a cost-effective solution while meeting all technical requirements.</p>								</div>
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					<h4 class="elementor-heading-title elementor-size-default">ESG Criteria:</h4>				</div>
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									<p>The operator was required to offer a range of low-carbon products aligned with sustainability best practices.</p>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">The crucial role of Ekinops' ESG policy
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									<p>Faced with these challenges, the operator quickly realized that Ekinops’ ESG strategy could serve as a major competitive advantage to stand out from rivals and win the bid. Ekinops’ strengths include:</p>								</div>
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									<p>Outstanding ESG performance</p>								</div>
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															<img decoding="async" width="225" height="216" src="https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS.jpeg" class="attachment-full size-full wp-image-7409" alt="" srcset="https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS.jpeg 225w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS-13x12.jpeg 13w" sizes="(max-width: 225px) 100vw, 225px" />															</div>
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									<p>Gaia 2022 rating: 82/100 (vs. 54/100 industry average)</p>								</div>
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															<img loading="lazy" decoding="async" width="150" height="150" src="https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-150x150.webp" class="attachment-thumbnail size-thumbnail wp-image-7389" alt="Médaille Silver EcoVadis 2021/2022 EKINOPS" srcset="https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-150x150.webp 150w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-300x300.webp 300w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-1024x1024.webp 1024w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-768x768.webp 768w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-1536x1536.webp 1536w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-12x12.webp 12w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2.webp 1667w" sizes="(max-width: 150px) 100vw, 150px" />															</div>
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									<p>EcoVadis Silver Medal 2021/2022 (top 15% of the sector)</p>								</div>
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									<p>Strong commitment to sustainable development</p>								</div>
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									<p class=" translation-block">- Signatory of the UN Global Compact (UNGC)

- Dedicated ESG Committee

- Corporate carbon footprint assessment conducted for the past 2 years

- ESG strategy structured around 3 key pillars:</p><ol><li>Employer of choice</li><li>Responsible corporate citizen</li><li>Minimal environmental impact</li></ol>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">The reference product : The ONE421 Router</h2>				</div>
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					<h3 class="elementor-heading-title elementor-size-default">Model : ONE421Gb5T 4G Router</h3>				</div>
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									<ul><li><strong>Low carbon footprint:</strong> 138.5 kgCO₂eq per router (60% lower than comparable models on the market)</li><li class=" translation-block">Eco-designed to minimize environmental impact throughout the entire product lifecycle</li><li><strong>100% recyclable</strong> at end of life</li><li><strong>Manufactured in Belgium:</strong> reducing transport, related carbon emissions</li></ul>								</div>
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															<img loading="lazy" decoding="async" width="2560" height="598" src="https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-scaled.webp" class="attachment-full size-full wp-image-7479" alt="EKINOPS Routeurs ONE421" srcset="https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-scaled.webp 2560w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-300x70.webp 300w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-1024x239.webp 1024w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-768x179.webp 768w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-1536x359.webp 1536w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-2048x478.webp 2048w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-18x4.webp 18w" sizes="(max-width: 2560px) 100vw, 2560px" />															</div>
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					<h3 class="elementor-heading-title elementor-size-default">Concrete initiatives to reduce environmental impact </h3>				</div>
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Take-back and recycling program for end-of-life products</li><li>Partnership with certified environmental organizations</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Reduced number of components</li><li>Use of recycled and recyclable materials</li><li>Optimized packaging</li></ul></div>				</div>

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					<h3 class="elementor-heading-title elementor-size-default">A tailored, eco-responsible solution</h3>				</div>
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									<p class=" translation-block">The operator partnered with Ekinops to design and deploy a customized solution that met its specific requirements.
The solution included the following components:</p>								</div>
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									<ul><li><strong>Eco-responsible fiber/4G cellular routers</strong><br />Ekinops’ ONE421Gb5T 4G router was selected for its reliability, performance, low carbon footprint, and SD-WAN compatibility (for potential future use cases).</li><li><strong>Network management software</strong><br />The Ekinops OneManage platform was used to monitor and manage network performance.</li><li><strong>Factory integration of router configurations</strong><br />This approach enabled the operator to save time and reduce deployment costs through Zero Touch Provisioning (ZTP).</li><li><strong>Partnership with a local distributor <br /></strong>To ensure buffer stock availability and fast delivery across regional sites, the operator partnered with Ipsip, Ekinops’ official distributor in France.</li></ul>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Achieved results </h2>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">Success on All Fronts</h2>				</div>
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									<p class=" translation-block">Thanks to Ekinops’ strong ESG policy and its tailored, eco-responsible solution, the telecom operator successfully won the public tender.</p>								</div>
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									<p class=" translation-block">Ekinops’ ESG commitment was a key differentiator in the selection process and played a decisive role in the jury’s final decision.</p>								</div>
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									<p class=" translation-block">The project was deployed quickly and efficiently, thanks to close collaboration between the operator, Ekinops, and Ipsip.</p>								</div>
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									<p class=" translation-block">The solution enabled the operator to meet its clients’ connectivity needs, even in the event of a fiber outage.</p>								</div>
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									<p class=" translation-block">The solution helped the operator reduce its carbon footprint and actively contribute to sustainable development.</p>								</div>
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									<p>This case underscores how a strong ESG strategy can directly influence business outcomes. By choosing Ekinops, the telecom operator demonstrated its commitment to responsible business practices.

This decision is likely to deliver long-term benefits by helping the company attract and retain clients, employees, and investors who prioritize sustainability.</p>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Additional considerations</h2>				</div>
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									<ul><li class=" translation-block">The operator’s choice to prioritize ESG reflects a growing and positive market trend.</li><li class=" translation-block">As both consumers and businesses become more aware of the environmental and social impact of their decisions, they increasingly seek to partner with companies that share their values.</li><li class=" translation-block">By selecting Ekinops, the operator positioned itself as a leader in ESG, a move that is likely to enhance its brand reputation and competitive advantage in the long run.</li></ul>								</div>
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wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade"><div class="inner-block"><a target="_self"  href="https://ipsip.eu/en/externalisation-soc/">SOC Outsourcing</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-c8ab76c wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>How our client strengthened their cybersecurity: 24/7 SOC</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-21f865a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/en/externalisation-soc/" class="wpr-button-effect wpr-button-none"><span>Learn more</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-7528 post type-post status-publish format-standard has-post-thumbnail hentry category-reseau tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap 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href="https://ipsip.eu/en/rse-appels-offres-it/">CSR: A New Differentiating Factor for IT Tenders.</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-c8ab76c wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>How Can Defining Your CSR Policy Tip the Scales in Your Favor to Win a Tender?</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-21f865a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/en/rse-appels-offres-it/" class="wpr-button-effect wpr-button-none"><span>Learn more</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-6784 post type-post status-publish format-standard has-post-thumbnail hentry category-cybersecurite tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium" data-overlay-link="yes"><div class="wpr-grid-image-wrap" 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href="https://ipsip.eu/en/la-solution-de-chiffrement-de-vos-donnees-confidentielles/">The Encryption Solution to Prevent Anyone from Accessing Your Confidential Data.</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-c8ab76c wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>La solution de chiffrement de vos données confidentielles : découvrez dans cet article la bonne pratique à adopter dès maintenant...</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-21f865a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/en/la-solution-de-chiffrement-de-vos-donnees-confidentielles/" class="wpr-button-effect wpr-button-none"><span>Learn more</span></a></div></div></div></div></article></section>				</div>
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		<title>Plateforme Invoicing</title>
		<link>https://ipsip.eu/en/plateforme-invoicing-etude-de-cas/</link>
		
		<dc:creator><![CDATA[admin4696]]></dc:creator>
		<pubdate>Wed, 22 Nov 2023 16:05:08 +0000</pubdate>
				<category><![CDATA[Plateforme Invoicing]]></category>
		<category><![CDATA[études de cas]]></category>
		<guid ispermalink="false">http://ipsip.eu/?p=4627</guid>

					<description><![CDATA[Vous avez besoin d'assurer un fonctionnement stable de votre infrastructure et de sécurisez votre réseau ? Découvrez les méthodes d'IPSIP dans cette étude de cas.]]></description>
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					<h1 class="elementor-heading-title elementor-size-default">Plateforme Invoicing</h1>				</div>
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					<p class="elementor-heading-title elementor-size-default">USE CASE</p>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">Supervision 24/7 d'une plateforme invoicing</h2>				</div>
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									<p>IPSIP &#8211; Novembre 2023</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Who is the client? </h3>				</div>
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									<p>Dans cette étude de cas, notre client est leader en édition de logiciels, notamment des systèmes de gestion et de maintenance, à destination des entreprises et des institutions dans le monde entier. </p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Project Scope </h3>				</div>
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									<p>L&rsquo;échelle du projet prend en compte la gestion internationale ainsi que la sécurité et le processus de l&rsquo;infrastructure propriétaire. </p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">What was IPSIP’s objective? </h3>				</div>
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									<p>E-facturation est une <strong>solution SAAS</strong> qui permet l’édition de factures</p><p>Il est primordial qu&rsquo;elle soit<strong> disponible sans la moindre interruption de service</strong></p>								</div>
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															<img loading="lazy" decoding="async" width="640" height="427" src="https://ipsip.eu/wp-content/uploads/2023/11/headway-5QgIuuBxKwM-unsplash.jpg" class="attachment-full size-full wp-image-6592" alt="" srcset="https://ipsip.eu/wp-content/uploads/2023/11/headway-5QgIuuBxKwM-unsplash.jpg 640w, https://ipsip.eu/wp-content/uploads/2023/11/headway-5QgIuuBxKwM-unsplash-300x200.jpg 300w, https://ipsip.eu/wp-content/uploads/2023/11/headway-5QgIuuBxKwM-unsplash-18x12.jpg 18w" sizes="(max-width: 640px) 100vw, 640px" />															</div>
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		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-d5365e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="d5365e0" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b73c17e" data-id="b73c17e" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-1fa4bf9 elementor-widget elementor-widget-heading" data-id="1fa4bf9" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h4 class="elementor-heading-title elementor-size-default">Key figures</h4>				</div>
				</div>
				<div class="elementor-element elementor-element-93a1a41 elementor-widget elementor-widget-text-editor" data-id="93a1a41" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p><strong>8 plates-formes</strong> générées SAAS (e-facture, reserve factoring, archivage)</p><p><strong>80 serveurs</strong> sur des environnements Linux, Solaris </p><p><strong>2</strong> centres de données </p><p><strong>35 personnes</strong> (contexte international) </p>								</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1930fce" data-id="1930fce" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-9e4cee0 elementor-widget elementor-widget-heading" data-id="9e4cee0" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<p class="elementor-heading-title elementor-size-default">Project technologies</p>				</div>
				</div>
				<div class="elementor-element elementor-element-cae639a elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="cae639a" data-element_type="widget" data-widget_type="icon-list.default">
				<div class="elementor-widget-container">
							<ul class="elementor-icon-list-items">
							<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="far fa-window-restore"></i>						</span>
										<span class="elementor-icon-list-text">Dématérialisation </span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="far fa-credit-card"></i>						</span>
										<span class="elementor-icon-list-text">E-facturation</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-dot-circle"></i>						</span>
										<span class="elementor-icon-list-text">Platforme SAAS</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-check"></i>						</span>
										<span class="elementor-icon-list-text">Infrastructure</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-code"></i>						</span>
										<span class="elementor-icon-list-text">Appliance Fortinet </span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-check"></i>						</span>
										<span class="elementor-icon-list-text">MCO</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-check"></i>						</span>
										<span class="elementor-icon-list-text">Gestion SLAS</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fab fa-keycdn"></i>						</span>
										<span class="elementor-icon-list-text">Outil ticketing</span>
									</li>
						</ul>
						</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d825e61" data-id="d825e61" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-2200518 elementor-widget elementor-widget-heading" data-id="2200518" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h4 class="elementor-heading-title elementor-size-default">Key expertise Provided</h4>				</div>
				</div>
				<div class="elementor-element elementor-element-acd5d11 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="acd5d11" data-element_type="widget" data-widget_type="icon-list.default">
				<div class="elementor-widget-container">
							<ul class="elementor-icon-list-items">
							<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-toggle-on"></i>						</span>
										<span class="elementor-icon-list-text">Security</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-dot-circle"></i>						</span>
										<span class="elementor-icon-list-text">Base de données</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-check"></i>						</span>
										<span class="elementor-icon-list-text">Network</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-crop-alt"></i>						</span>
										<span class="elementor-icon-list-text">BPO</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-check-double"></i>						</span>
										<span class="elementor-icon-list-text">ITIL processes</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-chevron-right"></i>						</span>
										<span class="elementor-icon-list-text">Support technique, Helpdesk</span>
									</li>
								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-long-arrow-alt-right"></i>						</span>
										<span class="elementor-icon-list-text">Déploiement VoIP</span>
									</li>
						</ul>
						</div>
				</div>
					</div>
		</div>
					</div>
		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-3555b81 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="3555b81" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64ef708" data-id="64ef708" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<section class="elementor-section elementor-inner-section elementor-element elementor-element-a421aa3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="a421aa3" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
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				<div class="elementor-widget-container">
					<h2 class="elementor-heading-title elementor-size-default">IPSIP's solution</h2>				</div>
				</div>
				<div class="elementor-element elementor-element-229b05f elementor-widget elementor-widget-text-editor" data-id="229b05f" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p>Nous avons mis en place le maintien en condition opérationnelle​ (M.C.O) de la plateforme e-facturation.</p><p>Pour cela nos exploitants, du niveau 1 jusqu’au niveau 3​, ont en charge de réaliser la création de tickets, l’analyse et la résolution des incidents des plus basiques aux plus complexes sur toute l’infrastructure.</p>								</div>
				</div>
				<div class="elementor-element elementor-element-2d5257c elementor-widget elementor-widget-text-editor" data-id="2d5257c" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p><strong>Dedicated team : 9 experts</strong></p>								</div>
				</div>
				<div class="elementor-element elementor-element-b97d171 elementor-widget elementor-widget-text-editor" data-id="b97d171" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>1 NOC Manager - Level 1 </li><li>6 opérateurs de NOC &#8211; Niveau 1</li><li>2 Responsables d&rsquo;incident (OPS) &#8211; Niveau 2</li><li>1 Administrateur réseau &#8211; Niveau 3 </li></ul>								</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6130179" data-id="6130179" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
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				<div class="elementor-widget-container">
															<img loading="lazy" decoding="async" width="1280" height="910" src="https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293.jpg" class="attachment-full size-full wp-image-4655" alt="Femme souriante" srcset="https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293.jpg 1280w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293-300x213.jpg 300w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293-1024x728.jpg 1024w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293-768x546.jpg 768w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293-18x12.jpg 18w" sizes="(max-width: 1280px) 100vw, 1280px" />															</div>
				</div>
					</div>
		</div>
					</div>
		</section>
					</div>
		</div>
					</div>
		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-8e67914 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="8e67914" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-363b76b" data-id="363b76b" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-9890970 elementor-widget elementor-widget-heading" data-id="9890970" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h2 class="elementor-heading-title elementor-size-default">IPSIP's solution</h2>				</div>
				</div>
				<div class="elementor-element elementor-element-f25eef7 elementor-widget elementor-widget-heading" data-id="f25eef7" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h3 class="elementor-heading-title elementor-size-default">Niveau 1 : Les analystes - NOC (Network Operation Center) </h3>				</div>
				</div>
				<div class="elementor-element elementor-element-871d3bf elementor-widget elementor-widget-text-editor" data-id="871d3bf" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p>6 personnes travaillant 24/7/365 en mode de rotation (3 shifts / jour; 1 personne / shift). Le Responsable du NOC est en charge de l’organisation de l’équipe et gestion de performance des membres.</p>								</div>
				</div>
				<div class="elementor-element elementor-element-9cabf48 elementor-widget-mobile__width-initial wpr-tabs-position-above wpr-tabs-hr-position-justify wpr-tabs-icon-position-left wpr-tabs-triangle-yes wpr-tabs-triangle-type-outer elementor-widget elementor-widget-wpr-tabs" data-id="9cabf48" data-element_type="widget" data-settings="{&quot;tab_transition_duration&quot;:0.1}" data-widget_type="wpr-tabs.default">
				<div class="elementor-widget-container">
							
		<div class="wpr-tabs" data-options="{&quot;activeTab&quot;:1,&quot;trigger&quot;:&quot;click&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;autoplaySpeed&quot;:0}">
			
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										<div class="wpr-tab-title">Responsibilities</div>
					
									
				</div>

				
				<div id="wpr-tab-1642" class="wpr-tab elementor-repeater-item-f218af6" data-tab="2">
					
										<div class="wpr-tab-title">Skills</div>
					
									
				</div>

				
				<div id="wpr-tab-1643" class="wpr-tab elementor-repeater-item-8ece154" data-tab="3">
					
										<div class="wpr-tab-title">Qualifications &amp; Certifications:</div>
					
									
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							</div>

			<div class="wpr-tabs-content-wrap">
				
				<div id="wpr-tab-content-1641" class="wpr-tab-content elementor-repeater-item-d901e16" data-tab="1">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Supervisions des 8 plateformes</li><li>Execute basic technical procedures</li><li>Application des procédures de gestion des tickets</li><li>Detect incidents and anomalies</li><li>Création et réception des tickets</li><li>Gestion et rassurance des SLAs dans le traitement des tickets</li><li>Analyze and resolve level 1 issues</li><li>Escalation des tickets, incidents plus complexe vers le niveau 2 ou niveau 3</li><li>Suivi des tickets, incidents jusqu’à résolution</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1642" class="wpr-tab-content elementor-repeater-item-f218af6" data-tab="2">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Gestion de l’outil ticketing, application des SLAs</li><li>Basic system and network knowledge</li><li>Analytical, solution-oriented mindset</li><li>Fluent in French and English (written and spoken)</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1643" class="wpr-tab-content elementor-repeater-item-8ece154" data-tab="3">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Diplôme universitaire background IT ou économie / finance</li><li>Moyenne d’années d’expériences de l’équipe : 1,5 ans</li><li>Certifications: CCNA / MCSA / Linux</li></ul></div>				</div>

							</div>

		</div>

						</div>
				</div>
				<div class="elementor-element elementor-element-53b6379 elementor-widget elementor-widget-heading" data-id="53b6379" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h3 class="elementor-heading-title elementor-size-default">Niveau 2 : Les opérateurs - OPS</h3>				</div>
				</div>
				<div class="elementor-element elementor-element-5a47194 elementor-widget elementor-widget-text-editor" data-id="5a47194" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p>2 personnes travaillant en heures ouvrables et avec la disponibilité sur appel pendant les heures non ouvrables (HNO)</p>								</div>
				</div>
				<div class="elementor-element elementor-element-0af2ed3 wpr-tabs-position-above wpr-tabs-hr-position-justify wpr-tabs-icon-position-left wpr-tabs-triangle-yes wpr-tabs-triangle-type-outer elementor-widget elementor-widget-wpr-tabs" data-id="0af2ed3" data-element_type="widget" data-settings="{&quot;tab_transition_duration&quot;:0.1}" data-widget_type="wpr-tabs.default">
				<div class="elementor-widget-container">
							
		<div class="wpr-tabs" data-options="{&quot;activeTab&quot;:1,&quot;trigger&quot;:&quot;click&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;autoplaySpeed&quot;:0}">
			
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										<div class="wpr-tab-title">Responsibilities</div>
					
									
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				<div id="wpr-tab-1142" class="wpr-tab elementor-repeater-item-f218af6" data-tab="2">
					
										<div class="wpr-tab-title">Skills</div>
					
									
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				<div id="wpr-tab-1143" class="wpr-tab elementor-repeater-item-8ece154" data-tab="3">
					
										<div class="wpr-tab-title">Qualifications &amp; Certifications:</div>
					
									
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							</div>

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				<div id="wpr-tab-content-1141" class="wpr-tab-content elementor-repeater-item-d901e16" data-tab="1">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Analyze and resolve level 1 escalations</li><li>Troubleshoot system and network issues</li><li>Create procedures and train level 1 staff</li><li>Escalate complex cases to level 3</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1142" class="wpr-tab-content elementor-repeater-item-f218af6" data-tab="2">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Advanced system and network knowledge</li><li>Procedure development, documentation, and training</li><li>Gestion de l’outil ticketing, application des SLAs</li><li>Analytical, solution-oriented mindset</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1143" class="wpr-tab-content elementor-repeater-item-8ece154" data-tab="3">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>University degree in IT</li><li>Moyenne d’années d’expériences de l’équipe : 3 ans</li><li>Certifiés : AWS, CCNA, Fortinet NSE4, NSE5</li><li>Fluent in French and English (written and spoken)</li></ul></div>				</div>

							</div>

		</div>

						</div>
				</div>
				<div class="elementor-element elementor-element-b4dda8f elementor-widget elementor-widget-heading" data-id="b4dda8f" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h3 class="elementor-heading-title elementor-size-default">Level 3: Network administrator</h3>				</div>
				</div>
				<div class="elementor-element elementor-element-af4464d elementor-widget elementor-widget-text-editor" data-id="af4464d" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p>1 expert available during business hours, with on-call availability outside of working hours.</p>								</div>
				</div>
				<div class="elementor-element elementor-element-75b0fda wpr-tabs-position-above wpr-tabs-hr-position-justify wpr-tabs-icon-position-left wpr-tabs-triangle-yes wpr-tabs-triangle-type-outer elementor-widget elementor-widget-wpr-tabs" data-id="75b0fda" data-element_type="widget" data-settings="{&quot;tab_transition_duration&quot;:0.1}" data-widget_type="wpr-tabs.default">
				<div class="elementor-widget-container">
							
		<div class="wpr-tabs" data-options="{&quot;activeTab&quot;:1,&quot;trigger&quot;:&quot;click&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;autoplaySpeed&quot;:0}">
			
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				<div id="wpr-tab-1231" class="wpr-tab elementor-repeater-item-d901e16" data-tab="1">
					
										<div class="wpr-tab-title">Responsibilities</div>
					
									
				</div>

				
				<div id="wpr-tab-1232" class="wpr-tab elementor-repeater-item-f218af6" data-tab="2">
					
										<div class="wpr-tab-title">Skills</div>
					
									
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				<div id="wpr-tab-1233" class="wpr-tab elementor-repeater-item-8ece154" data-tab="3">
					
										<div class="wpr-tab-title">Qualifications &amp; Certifications:</div>
					
									
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							</div>

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				<div id="wpr-tab-content-1231" class="wpr-tab-content elementor-repeater-item-d901e16" data-tab="1">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Fonctionnement stable de l’infrastructure de l’organisation</li><li>Analyze and resolve level 1 and 2 escalations</li><li>Advise on database management</li><li>Gestion de l’appliance Fortinet ainsi que sa politique de sécurité</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1232" class="wpr-tab-content elementor-repeater-item-f218af6" data-tab="2">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li><p>Strong knowledge and experience in systems and networking</p></li><li><p>Proven expertise in developing, maintaining, supporting, and optimizing core infrastructure: network, server, data communications, and telecom systems</p></li></ul></div>				</div>

				
				<div id="wpr-tab-content-1233" class="wpr-tab-content elementor-repeater-item-8ece154" data-tab="3">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>IT Engineering Degree</li><li>Nombres d’années d’expériences : &gt; 10 ans</li><li>Certifiés : AWS, CCNA, VMware,…</li><li>Fluent in French and English (written and spoken)</li></ul></div>				</div>

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									<p>Nous avons assuré le <strong>fonctionnement stable</strong> de l’infrastructure de l’organisation​. Ceci inclut le développement, le maintien, le soutien, et l’optimisation de domaines fonctionnels clés, notamment l’<strong>infrastructure de réseau</strong>, l’infrastructure du <strong>serveur</strong>, les <strong>communications de données</strong>, et les sy<strong>stèmes de télécommunications</strong>.</p>								</div>
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									<p>Nous apportons des <strong>conseils</strong> sur la gestion des différentes bases de donné​es <strong>Hana, Oracle</strong> et en assurons l’entière exploitation à distance. La plateforme est notamment composée de <strong>80 serveurs</strong> sur des environnements <strong>Linux, Solaris</strong> différents. télécommunications.</p>								</div>
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									<p>Nous gérons leur appliance <strong>Fortinet</strong> (Fortigate 100E et FortiAnalyzer 400E, FMG-400E) ainsi que sa politique de sécurité, et la maintenance des équipements matériels.</p>								</div>
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									<p>Nous avons mis en place le <strong>maintien en condition opérationnelle</strong> ​de la plateforme e-invoicing. Sécurité et processus de l’infrastructure propriétaire. Propriétaire du processus <strong>Helpdesk</strong>. La modélisation des processus et l’amélioration des processus.</p>								</div>
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data-settings="{&quot;layout&quot;:&quot;fitRows&quot;,&quot;stick_last_element_to_bottom&quot;:&quot;&quot;,&quot;columns_desktop&quot;:3,&quot;gutter_hr&quot;:15,&quot;gutter_hr_mobile&quot;:15,&quot;gutter_hr_mobile_extra&quot;:15,&quot;gutter_hr_tablet&quot;:15,&quot;gutter_hr_tablet_extra&quot;:15,&quot;gutter_hr_laptop&quot;:15,&quot;gutter_hr_widescreen&quot;:15,&quot;gutter_vr&quot;:15,&quot;gutter_vr_mobile&quot;:&quot;&quot;,&quot;gutter_vr_mobile_extra&quot;:&quot;&quot;,&quot;gutter_vr_tablet&quot;:&quot;&quot;,&quot;gutter_vr_tablet_extra&quot;:15,&quot;gutter_vr_laptop&quot;:15,&quot;gutter_vr_widescreen&quot;:15,&quot;animation&quot;:&quot;default&quot;,&quot;animation_duration&quot;:0.3,&quot;animation_delay&quot;:0.1,&quot;deeplinking&quot;:&quot;&quot;,&quot;filters_linkable&quot;:&quot;no&quot;,&quot;filters_default_filter&quot;:&quot;&quot;,&quot;filters_count&quot;:&quot;&quot;,&quot;filters_hide_empty&quot;:&quot;no&quot;,&quot;filters_animation&quot;:&quot;default&quot;,&quot;filters_animation_duration&quot;:0.3,&quot;filters_animation_delay&quot;:0.1,&quot;pagination_type&quot;:&quot;load-more&quot;,&quot;pagination_max_pages&quot;:1,&quot;lightbox&quot;:{&quot;selector&quot;:&quot;.wpr-grid-image-wrap&quot;,&quot;iframeMaxWidth&quot;:&quot;60%&quot;,&quot;hash&quot;:false,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause&quot;:5000,&quot;progressBar&quot;:&quot;true&quot;,&quot;counter&quot;:&quot;true&quot;,&quot;controls&quot;:&quot;true&quot;,&quot;getCaptionFromTitleOrAlt&quot;:&quot;true&quot;,&quot;thumbnail&quot;:&quot;&quot;,&quot;showThumbByDefault&quot;:&quot;&quot;,&quot;share&quot;:&quot;&quot;,&quot;zoom&quot;:&quot;true&quot;,&quot;fullScreen&quot;:&quot;true&quot;,&quot;download&quot;:&quot;true&quot;}}"><article class="wpr-grid-item elementor-clearfix post-7650 post type-post status-publish format-standard has-post-thumbnail hentry category-cybersecurity tag-etudes-de-cas"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium" data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/06/SOC-1.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/06/SOC-1.webp" alt="Externalisation d&rsquo;un SOC" class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/en/externalisation-soc/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title elementor-repeater-item-8d6e83a wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade"><div class="inner-block"><a target="_self"  href="https://ipsip.eu/en/externalisation-soc/">SOC Outsourcing</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-a9e1e6a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>How our client strengthened their cybersecurity: 24/7 SOC</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-498d086 wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/en/externalisation-soc/" class="wpr-button-effect wpr-button-none"><span>Learn more</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-7528 post type-post status-publish format-standard has-post-thumbnail hentry category-reseau tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap 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href="https://ipsip.eu/en/rse-appels-offres-it/">CSR: A New Differentiating Factor for IT Tenders.</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-a9e1e6a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>How Can Defining Your CSR Policy Tip the Scales in Your Favor to Win a Tender?</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-498d086 wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/en/rse-appels-offres-it/" class="wpr-button-effect wpr-button-none"><span>Learn more</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-6784 post type-post status-publish format-standard has-post-thumbnail hentry category-cybersecurite tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium" data-overlay-link="yes"><div class="wpr-grid-image-wrap" 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href="https://ipsip.eu/en/la-solution-de-chiffrement-de-vos-donnees-confidentielles/">The Encryption Solution to Prevent Anyone from Accessing Your Confidential Data.</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-a9e1e6a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>La solution de chiffrement de vos données confidentielles : découvrez dans cet article la bonne pratique à adopter dès maintenant...</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-498d086 wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/en/la-solution-de-chiffrement-de-vos-donnees-confidentielles/" class="wpr-button-effect wpr-button-none"><span>Learn more</span></a></div></div></div></div></article></section>				</div>
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		<title>Plateforme Mailing en Croissance</title>
		<link>https://ipsip.eu/en/plateforme-mailing-en-croissance/</link>
		
		<dc:creator><![CDATA[admin4696]]></dc:creator>
		<pubdate>Wed, 22 Nov 2023 13:27:46 +0000</pubdate>
				<category><![CDATA[Plateforme Mailing en Croissance]]></category>
		<category><![CDATA[études de cas]]></category>
		<guid ispermalink="false">http://ipsip.eu/?p=4563</guid>

					<description><![CDATA[Vous avez besoin de développer une infrastructure à la hauteur de votre croissance ? Découvrez une des solutions d'IPSIP dans cette étude de cas.]]></description>
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					<h1 class="elementor-heading-title elementor-size-default">Growth of a Mailing Platform </h1>				</div>
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									<span class="elementor-button-text">Contact us</span>
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					<p class="elementor-heading-title elementor-size-default">USE CASE</p>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">Supporting the Growth of a Mailing Platform</h2>				</div>
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				<section class="elementor-section elementor-top-section elementor-element elementor-element-7c1074a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="7c1074a" data-element_type="section">
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					<h3 class="elementor-heading-title elementor-size-default">Who is the client? </h3>				</div>
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									<p>A leader in email delivery services, this platform has experienced exceptional growth. With a team of over 120 people worldwide, it has already helped send more than 27 billion emails.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Project Scope </h3>				</div>
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									<p>This SaaS platform enables professionals to send both marketing emails (newsletters, promotional offers) and transactional emails (notifications, registration confirmations, order updates, invoices, etc.). The platform offers email design tools, high-volume email delivery, and real-time tracking.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">What was IPSIP’s objective? </h3>				</div>
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									<p class=" translation-block">Due to its rapid success, the company faced difficulties scaling its infrastructure fast enough to match its growth, while still ensuring service continuity for users.</p><p>With a limited internal team at the time, the goal was to minimize incidents, allowing the client’s engineers to focus on API development.</p>								</div>
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															<img loading="lazy" decoding="async" width="640" height="401" src="https://ipsip.eu/wp-content/uploads/2023/11/finger-2956974_640.jpg" class="attachment-full size-full wp-image-6617" alt="Finger-mail" srcset="https://ipsip.eu/wp-content/uploads/2023/11/finger-2956974_640.jpg 640w, https://ipsip.eu/wp-content/uploads/2023/11/finger-2956974_640-300x188.jpg 300w, https://ipsip.eu/wp-content/uploads/2023/11/finger-2956974_640-18x12.jpg 18w" sizes="(max-width: 640px) 100vw, 640px" />															</div>
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				<section class="elementor-section elementor-top-section elementor-element elementor-element-1fc20f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="1fc20f2" data-element_type="section">
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					<p class="elementor-heading-title elementor-size-default">Project technologies</p>				</div>
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							<i aria-hidden="true" class="far fa-envelope"></i>						</span>
										<span class="elementor-icon-list-text">Emailing</span>
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										<span class="elementor-icon-list-text">DNS</span>
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										<span class="elementor-icon-list-text">API</span>
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										<span class="elementor-icon-list-text">Google Cloud</span>
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										<span class="elementor-icon-list-text">SaaS Plateforme</span>
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										<span class="elementor-icon-list-text">Infrastructure Security </span>
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					<h4 class="elementor-heading-title elementor-size-default">Key expertise Provided</h4>				</div>
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										<span class="elementor-icon-list-text">Consulting and support for infrastructure deployment </span>
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										<span class="elementor-icon-list-text">Level 1, 2, and 3 technical support</span>
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									<p><strong>1 billion</strong> emails sent per month</p><p><strong>120 employees</strong> across 7 countries </p><p><strong>Platform available in 4 languages:</strong> EN, FR, DE and ES</p>								</div>
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		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-3555b81 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="3555b81" data-element_type="section">
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						<section class="elementor-section elementor-inner-section elementor-element elementor-element-110bce2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="110bce2" data-element_type="section">
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					<h2 class="elementor-heading-title elementor-size-default">IPSIP's solution</h2>				</div>
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									<ul><li>Consulting to redesign the infrastructure and transition to a hybrid architecture on Google Cloud</li><li>Deployment of the new infrastructure on Google Cloud.</li></ul>								</div>
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									<p><strong>Dedicated team : 9 experts</strong></p>								</div>
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									<ul><li>1 NOC Manager - Level 1 </li><li>5 NOC Operators - Level 1</li><li>1 Senior Administrator &amp; Incident Manager – Level 3</li><li>1 Technical Support – Level 1 </li><li>1 Technical Support – Level 2 </li></ul>								</div>
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															<img loading="lazy" decoding="async" width="1280" height="853" src="https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087.jpg" class="attachment-full size-full wp-image-4614" alt="Mailing" srcset="https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087.jpg 1280w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087-300x200.jpg 300w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087-1024x682.jpg 1024w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087-768x512.jpg 768w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087-18x12.jpg 18w" sizes="(max-width: 1280px) 100vw, 1280px" />															</div>
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		</section>
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				<section class="elementor-section elementor-top-section elementor-element elementor-element-dcb965b elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="dcb965b" data-element_type="section">
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					<h3 class="elementor-heading-title elementor-size-default">Level 1: NOC (Network Operations Center)</h3>				</div>
				</div>
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									<p>5 team members operating 24/7/365 in rotating shifts (3 shifts/day; 1 person/shift).</p><p>The NOC Manager oversees team organization and performance monitoring.</p>								</div>
				</div>
				<section class="elementor-section elementor-inner-section elementor-element elementor-element-d2670c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="d2670c2" data-element_type="section">
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					<h6 class="elementor-heading-title elementor-size-default">Responsibilities </h6>				</div>
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									<ul><li>Execute basic technical procedures</li><li>Detect incidents and anomalies</li><li>Analyze and resolve level 1 issues</li><li>Alert and escalate to level 2 and 3 with initial diagnostics</li><li>Monitor incidents until resolution</li><li>Maintain and regularly update documentation and best practices</li></ul>								</div>
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				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7f5c972" data-id="7f5c972" data-element_type="column">
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						<div class="elementor-element elementor-element-2229f32 elementor-widget elementor-widget-heading" data-id="2229f32" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h6 class="elementor-heading-title elementor-size-default">Skills</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-e7bba4a elementor-widget elementor-widget-text-editor" data-id="e7bba4a" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>Basic system and network knowledge</li><li>Analytical, solution-oriented mindset</li><li>Fluent in French and English (written and spoken)</li></ul>								</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6428cff" data-id="6428cff" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-542752a elementor-widget elementor-widget-heading" data-id="542752a" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h6 class="elementor-heading-title elementor-size-default">Qualifications &amp; Certifications:</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-2ea5536 elementor-widget elementor-widget-text-editor" data-id="2ea5536" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>University degree in IT</li><li>Average experience: 2 years</li><li>Certifications: CCNA / MCSA / Linux</li></ul>								</div>
				</div>
					</div>
		</div>
					</div>
		</section>
					</div>
		</div>
					</div>
		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-c2af441 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="c2af441" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13d8e9c" data-id="13d8e9c" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-631f74e elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="631f74e" data-element_type="widget" data-widget_type="divider.default">
				<div class="elementor-widget-container">
							<div class="elementor-divider">
			<span class="elementor-divider-separator">
						</span>
		</div>
						</div>
				</div>
				<div class="elementor-element elementor-element-ed513c7 elementor-widget elementor-widget-heading" data-id="ed513c7" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h3 class="elementor-heading-title elementor-size-default">Level 2: Incident managers &amp; Trainers</h3>				</div>
				</div>
				<div class="elementor-element elementor-element-5a47194 elementor-widget elementor-widget-text-editor" data-id="5a47194" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p>2 team members available during business hours, with on-call availability outside of working hours.</p>								</div>
				</div>
				<section class="elementor-section elementor-inner-section elementor-element elementor-element-b5f6bc0 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="b5f6bc0" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-de0c9a6" data-id="de0c9a6" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-a46f619 elementor-widget elementor-widget-heading" data-id="a46f619" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h6 class="elementor-heading-title elementor-size-default">Responsibilities </h6>				</div>
				</div>
				<div class="elementor-element elementor-element-f00a291 elementor-widget elementor-widget-text-editor" data-id="f00a291" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>Analyze and resolve level 1 escalations</li><li>Troubleshoot system and network issues</li><li>Create procedures and train level 1 staff</li><li>Escalate complex cases to level 3</li><li>Manage account migrations</li></ul>								</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-cf635b3" data-id="cf635b3" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-c97ab9e elementor-widget elementor-widget-heading" data-id="c97ab9e" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h6 class="elementor-heading-title elementor-size-default">Skills</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-0741e20 elementor-widget elementor-widget-text-editor" data-id="0741e20" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>Advanced system and network knowledge</li><li>Procedure development, documentation, and training</li><li>Experience with databases, server configuration, API, and cloud environments</li><li>Analytical, solution-oriented mindset</li></ul>								</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1b98eba" data-id="1b98eba" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-6a3ffee elementor-widget elementor-widget-heading" data-id="6a3ffee" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h6 class="elementor-heading-title elementor-size-default">Qualifications &amp; Certifications:</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-913e1fc elementor-widget elementor-widget-text-editor" data-id="913e1fc" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>University degree in IT</li><li>Average experience: 4 years</li><li>Certifications: CCNA, Fortinet NSE4, NSE5, AWS</li><li>Fluent in French and English (written and spoken)</li></ul>								</div>
				</div>
					</div>
		</div>
					</div>
		</section>
					</div>
		</div>
					</div>
		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-b9a081a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="b9a081a" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-741a346" data-id="741a346" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-5e0a356 elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="5e0a356" data-element_type="widget" data-widget_type="divider.default">
				<div class="elementor-widget-container">
							<div class="elementor-divider">
			<span class="elementor-divider-separator">
						</span>
		</div>
						</div>
				</div>
				<div class="elementor-element elementor-element-b4dda8f elementor-widget elementor-widget-heading" data-id="b4dda8f" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h3 class="elementor-heading-title elementor-size-default">Level 3: Network administrator</h3>				</div>
				</div>
				<div class="elementor-element elementor-element-af4464d elementor-widget elementor-widget-text-editor" data-id="af4464d" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p>1 expert available during business hours, with on-call availability outside of working hours.</p>								</div>
				</div>
				<section class="elementor-section elementor-inner-section elementor-element elementor-element-10c49c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="10c49c1" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ad62322" data-id="ad62322" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-eb964ca elementor-widget elementor-widget-heading" data-id="eb964ca" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h6 class="elementor-heading-title elementor-size-default">Responsibilities </h6>				</div>
				</div>
				<div class="elementor-element elementor-element-e2f34f4 elementor-widget elementor-widget-text-editor" data-id="e2f34f4" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>Provide consulting and support for deployment to Google Cloud infrastructure</li><li>Ensure stable operation of the organization’s infrastructure</li><li>Define security policies in collaboration with the client’s CISO team</li><li>Analyze and resolve level 1 and 2 escalations</li><li>Advise on database management</li></ul>								</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-f3e55bf" data-id="f3e55bf" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-f91bfbd elementor-widget elementor-widget-heading" data-id="f91bfbd" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h6 class="elementor-heading-title elementor-size-default">Skills</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-24c6b85 elementor-widget elementor-widget-text-editor" data-id="24c6b85" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>Strong knowledge and experience in systems and networking</li><li>Proven expertise in developing, maintaining, supporting, and optimizing core infrastructure: network, server, data communications, and telecom systems</li></ul>								</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e52f1a7" data-id="e52f1a7" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-001f738 elementor-widget elementor-widget-heading" data-id="001f738" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h6 class="elementor-heading-title elementor-size-default">Qualifications &amp; Certifications:</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-149e69e elementor-widget elementor-widget-text-editor" data-id="149e69e" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<ul><li>IT Engineering Degree</li><li>Experience: over 10 years</li><li>Certifications: AWS, CCNA, VMware, Google</li><li>Fluent in French, English, and German (written and spoken)</li></ul>								</div>
				</div>
					</div>
		</div>
					</div>
		</section>
					</div>
		</div>
					</div>
		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-6ea70a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="6ea70a5" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-361ac42" data-id="361ac42" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-cfb9d52 elementor-widget elementor-widget-heading" data-id="cfb9d52" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h2 class="elementor-heading-title elementor-size-default">Technical support </h2>				</div>
				</div>
					</div>
		</div>
					</div>
		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-8e67914 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="8e67914" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-363b76b" data-id="363b76b" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-9008e82 elementor-widget elementor-widget-heading" data-id="9008e82" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h5 class="elementor-heading-title elementor-size-default">Technical support - Level 1</h5>				</div>
				</div>
				<div class="elementor-element elementor-element-2929fba elementor-widget elementor-widget-text-editor" data-id="2929fba" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p>1 bilingual (French-English) team member working during business hours covering ICT slots.</p>								</div>
				</div>
				<div class="elementor-element elementor-element-9cabf48 elementor-widget-mobile__width-initial wpr-tabs-position-above wpr-tabs-hr-position-justify wpr-tabs-icon-position-left wpr-tabs-triangle-yes wpr-tabs-triangle-type-outer elementor-widget elementor-widget-wpr-tabs" data-id="9cabf48" data-element_type="widget" data-settings="{&quot;tab_transition_duration&quot;:0.1}" data-widget_type="wpr-tabs.default">
				<div class="elementor-widget-container">
							
		<div class="wpr-tabs" data-options="{&quot;activeTab&quot;:1,&quot;trigger&quot;:&quot;click&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;autoplaySpeed&quot;:0}">
			
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				<div id="wpr-tab-1641" class="wpr-tab elementor-repeater-item-d901e16" data-tab="1">
					
										<div class="wpr-tab-title">Responsibilities</div>
					
									
				</div>

				
				<div id="wpr-tab-1642" class="wpr-tab elementor-repeater-item-f218af6" data-tab="2">
					
										<div class="wpr-tab-title">Skills</div>
					
									
				</div>

				
				<div id="wpr-tab-1643" class="wpr-tab elementor-repeater-item-8ece154" data-tab="3">
					
										<div class="wpr-tab-title">Qualifications &amp; Certifications:</div>
					
									
				</div>

							</div>

			<div class="wpr-tabs-content-wrap">
				
				<div id="wpr-tab-content-1641" class="wpr-tab-content elementor-repeater-item-d901e16" data-tab="1">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Handling tickets escalated from Level 1 (NOC)</li><li>Analyzing and providing explanations or responses back to Level 1</li><li>Escalating to Level 3 and following up on tickets beyond Level 2, reformulating and relaying answers to Level 1</li><li>Categorizing tickets based on urgency levels and SLAs</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1642" class="wpr-tab-content elementor-repeater-item-f218af6" data-tab="2">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Strong knowledge and experience in systems and networking</li><li>2 years of hands-on experience with SMTP, DNS, and APIs</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1643" class="wpr-tab-content elementor-repeater-item-8ece154" data-tab="3">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>University degree in economics or finance</li><li>Experience: &gt;5 years</li><li>Certifications: AWS</li><li>TOEIC score &gt;850</li></ul></div>				</div>

							</div>

		</div>

						</div>
				</div>
				<section class="elementor-section elementor-inner-section elementor-element elementor-element-4d7232e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="4d7232e" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c2b87ae" data-id="c2b87ae" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-ef77567 elementor-widget elementor-widget-heading" data-id="ef77567" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h5 class="elementor-heading-title elementor-size-default">Technical support - Level 2</h5>				</div>
				</div>
				<div class="elementor-element elementor-element-ec024c8 elementor-widget elementor-widget-text-editor" data-id="ec024c8" data-element_type="widget" data-widget_type="text-editor.default">
				<div class="elementor-widget-container">
									<p>1 fluent English speaker working during business hours covering ICT slots.</p>								</div>
				</div>
					</div>
		</div>
					</div>
		</section>
					</div>
		</div>
					</div>
		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-3c3c5c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="3c3c5c3" data-element_type="section">
						<div class="elementor-container elementor-column-gap-default">
					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10674cc" data-id="10674cc" data-element_type="column">
			<div class="elementor-widget-wrap elementor-element-populated">
						<div class="elementor-element elementor-element-0af2ed3 wpr-tabs-position-above wpr-tabs-hr-position-justify wpr-tabs-icon-position-left wpr-tabs-triangle-yes wpr-tabs-triangle-type-outer elementor-widget elementor-widget-wpr-tabs" data-id="0af2ed3" data-element_type="widget" data-settings="{&quot;tab_transition_duration&quot;:0.1}" data-widget_type="wpr-tabs.default">
				<div class="elementor-widget-container">
							
		<div class="wpr-tabs" data-options="{&quot;activeTab&quot;:1,&quot;trigger&quot;:&quot;click&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;autoplaySpeed&quot;:0}">
			
			<div class="wpr-tabs-wrap">
				
				<div id="wpr-tab-1141" class="wpr-tab elementor-repeater-item-d901e16" data-tab="1">
					
										<div class="wpr-tab-title">Responsibilities</div>
					
									
				</div>

				
				<div id="wpr-tab-1142" class="wpr-tab elementor-repeater-item-f218af6" data-tab="2">
					
										<div class="wpr-tab-title">Skills</div>
					
									
				</div>

				
				<div id="wpr-tab-1143" class="wpr-tab elementor-repeater-item-8ece154" data-tab="3">
					
										<div class="wpr-tab-title">Qualifications &amp; Certifications:</div>
					
									
				</div>

							</div>

			<div class="wpr-tabs-content-wrap">
				
				<div id="wpr-tab-content-1141" class="wpr-tab-content elementor-repeater-item-d901e16" data-tab="1">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Handling customer support tickets</li><li>Drafting and sending responses to basic support queries</li><li>Analyzing and escalating more complex tickets to Level 2 Technical Support</li><li>Receiving analyses from Level 2 Support and reformulating replies into customer-friendly emails</li><li>Monitoring ticket resolution progress</li><li>Prioritizing tickets based on urgency and SLA commitments</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1142" class="wpr-tab-content elementor-repeater-item-f218af6" data-tab="2">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Background in technical customer service</li><li>Basic IT knowledge</li><li>Strong communication skills and ability to manage priorities</li><li>Excellent written and spoken French and English</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1143" class="wpr-tab-content elementor-repeater-item-8ece154" data-tab="3">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>University degree in linguistics, IT, or economics</li><li>Experience: 2 years</li><li>Certifications: TOEIC &gt;850; DALF C1 (French proficiency)</li></ul></div>				</div>

							</div>

		</div>

						</div>
				</div>
				<div class="elementor-element elementor-element-2db60b2 elementor-widget elementor-widget-spacer" data-id="2db60b2" data-element_type="widget" data-widget_type="spacer.default">
				<div class="elementor-widget-container">
							<div class="elementor-spacer">
			<div class="elementor-spacer-inner"></div>
		</div>
						</div>
				</div>
				<div class="elementor-element elementor-element-b75dbb4 elementor-widget elementor-widget-heading" data-id="b75dbb4" data-element_type="widget" data-widget_type="heading.default">
				<div class="elementor-widget-container">
					<h2 class="elementor-heading-title elementor-size-default">Achieved results </h2>				</div>
				</div>
					</div>
		</div>
					</div>
		</section>
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									<p class=" translation-block">We redesigned the infrastructure around a scalable cloud solution and supported the migration to Google Cloud. This included end-to-end assistance with the commissioning of the new infrastructure.</p>								</div>
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									<p class=" translation-block">A strong focus was placed on infrastructure security and data protection, including defining security policies in collaboration with the client’s CISO team. We implemented real-time supervision tools for their SaaS platform.</p>								</div>
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									<p class=" translation-block">Finally, we deployed 24/7/365 monitoring, gradually expanding our scope of intervention to now cover full incident management across Levels 1 to 3, supporting all teams within the organization.</p>								</div>
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href="https://ipsip.eu/en/la-solution-de-chiffrement-de-vos-donnees-confidentielles/">The Encryption Solution to Prevent Anyone from Accessing Your Confidential Data.</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-baf3fbd wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>La solution de chiffrement de vos données confidentielles : découvrez dans cet article la bonne pratique à adopter dès maintenant...</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-da488c1 wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/en/la-solution-de-chiffrement-de-vos-donnees-confidentielles/" class="wpr-button-effect wpr-button-none"><span>Learn more</span></a></div></div></div></div></article></section>				</div>
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