{"id":4171,"date":"2023-11-10T16:11:39","date_gmt":"2023-11-10T15:11:39","guid":{"rendered":"http:\/\/ipsip.eu\/?p=4171"},"modified":"2025-06-26T14:01:03","modified_gmt":"2025-06-26T12:01:03","slug":"comment-les-bornes-apv-ameliorent-lexperience-client-en-concession","status":"publish","type":"post","link":"https:\/\/ipsip.eu\/en\/comment-les-bornes-apv-ameliorent-lexperience-client-en-concession\/","title":{"rendered":"How do APV terminals improve the customer experience at dealerships?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4171\" class=\"elementor elementor-4171\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1bda508a elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1bda508a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-933fbe0\" data-id=\"933fbe0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-617af8d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"617af8d4\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2627ac18 elementor-invisible\" data-id=\"2627ac18\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80e955a elementor-widget elementor-widget-heading\" data-id=\"80e955a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital reception kiosk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57686b7 elementor-widget elementor-widget-button\" data-id=\"57686b7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/research.typeform.com\/to\/jgwGb75s\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e794cf2 elementor-widget elementor-widget-heading\" data-id=\"e794cf2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/apv-reception-24-7.ipsip.eu\/\" target=\"_blank\">How do APV terminals improve the customer experience at dealerships?<\/a><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-151e009 elementor-widget elementor-widget-heading\" data-id=\"151e009\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discover the 24\/7 car key delivery solution. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cac6788 elementor-widget elementor-widget-heading\" data-id=\"cac6788\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A fully digitalized automotive after-sales journey \u2014 no more waiting in line at the service desk.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62421e7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"62421e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For over three years, IPSIP has been supporting dealerships and automotive service centers in digitalizing the customer after-sales experience. We equip workshops with our contactless APV check-in kiosks (self-service terminals and locker-based kiosks), offering dealerships and after-sales centers maximum flexibility for vehicle drop-off and pickup times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1076077 elementor-widget elementor-widget-heading\" data-id=\"1076077\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do 24\/7 service kiosks support customers at car dealerships and auto repair shops?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-802536b elementor-widget elementor-widget-heading\" data-id=\"802536b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Enabling fully autonomous appointment scheduling \u2014 24\/7\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f19b0c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3f19b0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customers at automotive retail locations can independently schedule appointments online, by email, or through an advisor. The APV kiosk integrates seamlessly with dealership scheduling software to streamline customer check-in and service management.<\/p><p>Once an appointment is booked, the customer receives a code by SMS, allowing them to drop off or pick up their car keys at their convenience \u2014 weekdays or weekends.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e26fcf3 elementor-widget elementor-widget-heading\" data-id=\"e26fcf3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">A fully digitalized customer journey\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09fa52b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"09fa52b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The 24\/7 contactless kiosk offers your customers a fully digital experience. Using the code received by SMS, the customer checks in at the kiosk to drop off or pick up their car keys. The kiosk guides them through a user-friendly process, allowing them to confirm or update their appointment details (phone number, email, VIN, mileage, etc.) and optionally leave a comment for the after-sales advisor.<\/p><p>The after-sales advisor retrieves the car keys and begins servicing the vehicle as soon as the work order is approved by the dealership.<\/p><p>Once the after-sales service is completed, the customer is notified by SMS and automatically receives a secure e-payment link to pay for the service and receive their key pickup code.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd5c6e6 elementor-widget elementor-widget-heading\" data-id=\"fd5c6e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Improved Customer Satisfaction <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-412982b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"412982b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Customers are no longer limited by dealership opening hours and can drop off their vehicle keys outside of their working hours.<\/li><li>Kiosks significantly reduce waiting times at dealerships and service centers.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83d8f53 elementor-widget elementor-widget-heading\" data-id=\"83d8f53\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Benefits for Dealerships <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60be6e2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"60be6e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Customers are no longer limited by dealership opening hours and can drop off their vehicle keys outside of their working hours.<\/li><li>Kiosks significantly reduce waiting times at dealerships and service centers.<\/li><li>Real-time tracking of appointments and kiosk usage statistics.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb6b89 elementor-widget elementor-widget-heading\" data-id=\"ebb6b89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">About IPSIP<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aead8a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8aead8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\" translation-block\">Since 2009, Ipsip has supported its clients from the design of an information system to its maintenance in 24\/7 operational conditions. Its service centers are based in France and internationally.<\/p><p>With the evolution of the connected objects and Machine to Machine (MtoM) market, Ipsip is establishing itself as a player ensuring the security and supervision of innovative solutions dedicated to industrial, health, automotive (connected locker terminals, charging stations) and renewable energy environments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40ca6f7 elementor-widget elementor-widget-text-editor\" data-id=\"40ca6f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do you have any questions about a topic covered in this article? Please feel free to contact us, our experts will be happy to answer your questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b617215 elementor-widget elementor-widget-spacer\" data-id=\"b617215\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a73ad8b elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"a73ad8b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/research.typeform.com\/to\/jgwGb75s\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e66a758 elementor-widget elementor-widget-spacer\" data-id=\"e66a758\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Discover the 24\/7 car key delivery solution.<\/p>","protected":false},"author":1,"featured_media":5059,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[16,10],"tags":[14],"class_list":["post-4171","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-borne-de-reception-digitale","category-tunisie","tag-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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