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	<title>Archives des études de cas - Ipsip Group - Expert en Cybersécurité, SOC 24/7, solutions IT</title>
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		<title>Externalisation d&#8217;un SOC</title>
		<link>https://ipsip.eu/fr/externalisation-soc/</link>
		
		<dc:creator><![CDATA[Lucie Cazanave Pin]]></dc:creator>
		<pubDate>Mon, 03 Jun 2024 08:51:34 +0000</pubDate>
				<category><![CDATA[Cybersecurity]]></category>
		<category><![CDATA[études de cas]]></category>
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					<description><![CDATA[Comment notre client a renforcé sa cybersécurité ? SOC 24/7]]></description>
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					<h1 class="elementor-heading-title elementor-size-default">Ils ont externalisé leur SOC 24/7 pour renforcer leur cybersécurité</h1>				</div>
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									<span class="elementor-button-text">Contactez-nous</span>
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					<p class="elementor-heading-title elementor-size-default">USE CASE</p>				</div>
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									<p>IPSIP &#8211; Juin 2024</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Quel est le contexte client ? </h3>				</div>
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									<p>L’étude de cas porte sur un intégrateur reconnu dans le domaine de la cybersécurité (MSSP), proposant une gamme complète de services pour répondre aux besoins des organisations de toutes tailles. En termes simples, cela signifie qu&rsquo;ils aident les entreprises et les organisations à protéger leurs actifs informatiques et à se conformer aux réglementations en vigueur.</p><p>Néanmoins, notre client manquait de ressources humaines et de budget pour constituer une équipe d&rsquo;analystes en astreinte la nuit et les week-ends. Ce manque d&rsquo;équipe d&rsquo;astreinte entraînait des difficultés pour le client à assurer la surveillance de ses systèmes informatiques et à répondre aux incidents en temps opportun.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Quel est l'objectif fixé par IPSIP ? </h3>				</div>
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										<span class="elementor-icon-list-text">Identifier la source de la menace et isoler les systèmes affectés dans les plus brefs délais.</span>
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										<span class="elementor-icon-list-text">Respecter le SLA (Service Level Agreement), le contrat de service établi entre le prestataire informatique, ici IPSIP et son client.</span>
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					<h3 class="elementor-heading-title elementor-size-default">Le champ d'action de l'étude de cas : </h3>				</div>
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										<span class="elementor-icon-list-text">Une supervision continue (24/7) des évènements suspects et investigations systématiques</span>
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										<span class="elementor-icon-list-text">La qualification des menaces, alerting intelligent et résolution des incidents</span>
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										<span class="elementor-icon-list-text">Une communication directe et transparente établie entre nos analystes cybersécurité et ceux du client.</span>
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										<span class="elementor-icon-list-text">Des rapports d'investigation</span>
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										<span class="elementor-icon-list-text">L’envoi d’un rapport journalier des alertes traitées</span>
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					<h3 class="elementor-heading-title elementor-size-default">Les chiffres clés : </h3>				</div>
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									<p>+ de 96 000 endpoint supervisés</p><p>+ de 130 000 alertes depuis le début d&rsquo;année 2024</p>								</div>
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					<h5 class="elementor-heading-title elementor-size-default">Rappel du SOC</h5>				</div>
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									<p><span style="font-weight: 400;">Le SOC est un dispositif de supervision et d’administration de la sécurité du système d’information permettant, grâce à la collecte d’événements, de détecter des incidents de sécurité informatique, de les analyser et de définir les réponses en cas d’émission d’alerte.</span></p><p><span style="font-weight: 400;">Son objectif final est d’assurer une surveillance 24h/24 et 7j/7 afin de rétablir dans un délai le plus court possible la sécurité du système d’information lorsqu’elle est menacée.</span></p><p><span style="font-weight: 400;">Pourtant, encore trop peu d’organisations sont équipées d’un tel dispositif. </span></p>								</div>
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															<img fetchpriority="high" decoding="async" width="500" height="500" src="https://ipsip.eu/wp-content/uploads/2024/05/Computer.webp" class="attachment-large size-large wp-image-7681" alt="SOC 24/7 IPSIP GROUP" srcset="https://ipsip.eu/wp-content/uploads/2024/05/Computer.webp 500w, https://ipsip.eu/wp-content/uploads/2024/05/Computer-300x300.webp 300w, https://ipsip.eu/wp-content/uploads/2024/05/Computer-150x150.webp 150w, https://ipsip.eu/wp-content/uploads/2024/05/Computer-12x12.webp 12w" sizes="(max-width: 500px) 100vw, 500px" />															</div>
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					<h6 class="elementor-heading-title elementor-size-default">Le choix judicieux de notre client pour s'équiper de ce dispositif.</h6>				</div>
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									<p>Notre client a fait le choix d&rsquo;externaliser son SOC pour les raisons suivantes : </p>								</div>
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									<p>Réduction des coûts </p>								</div>
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									<p>L&rsquo;externalisation d&rsquo;un SOC fait économiser de l&rsquo;argent à long terme. Le coût de construction et de gestion d&rsquo;un SOC interne peut être prohibitif pour de nombreuses entreprises.</p><p>L&rsquo;externalisation leur a permis de profiter d’économies d&rsquo;échelle et d&rsquo;éviter des coûts d&rsquo;investissement initiaux importants dans le personnel, la technologie et l&rsquo;infrastructure. Leurs équipes internes peuvent alors se concentrer sur des tâches à valeur ajoutée pour leurs clients finaux.</p>								</div>
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									<p>Surveillance et réponse 24/7</p>								</div>
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									<p>Les cybermenaces peuvent survenir à tout moment, et il est essentiel d&rsquo;avoir une surveillance et une réponse 24/7 en place.</p>								</div>
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									<p>Amélioration de la conformité</p>								</div>
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									<p>De nombreuses réglementations et normes de conformité exigent que les entreprises disposent d&rsquo;un SOC efficace. Un SOC externalisé les aide à respecter ces exigences et à réduire leur risque de sanctions ou de violations de données.</p><p>Exemples de normes de conformité : </p><p>ISO 27 001 <br />SOC 2 Type II</p>								</div>
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									<p>Scalabilité et flexibilité</p>								</div>
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									<p>Votre entreprise peut évoluer rapidement, comme cela a pu être le cas pour notre client, et de ce fait, il est important que votre infrastructure de sécurité puisse suivre le rythme.</p><p>Un SOC externalisé peut évoluer pour répondre à vos besoins changeants, vous garantissant ainsi une protection continue même lorsque votre entreprise se développe.</p>								</div>
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					<h6 class="elementor-heading-title elementor-size-default">5 étapes pour identifier la source de la menace et isoler les systèmes affectés dans les plus brefs délais :</h6>				</div>
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									<p><strong>1.</strong> La première étape consiste à identifier la source de la menace. Cela peut impliquer l&rsquo;analyse des journaux système, des fichiers journaux d&rsquo;applications et d&rsquo;autres données pour identifier l&rsquo;activité malveillante.</p><p><strong>2.</strong> Une fois la source de la menace identifiée, il est important d&rsquo;isoler les systèmes affectés pour empêcher la propagation de la malveillance. Cela peut impliquer de déconnecter les systèmes du réseau ou de les placer en quarantaine.</p><p><strong>3.</strong> Mettre fin à l&rsquo;activité malveillante. Une fois les systèmes affectés isolés, il est important de mettre fin à l&rsquo;activité malveillante. Cela peut impliquer la suppression de malwares.<br />&#8211; Supprimer les malwares <br />&#8211; Modifier les mots de passe<br />&#8211; Mettre à jour les logiciels</p><p><strong>4.</strong> Déterminer l&rsquo;étendue de la violation. <br />Une fois la menace contenue, il est important d&rsquo;évaluer les dommages causés. Cela implique de déterminer quelles données ont été compromises et si des systèmes ont été endommagés puis identifier les données sensibles compromises.</p><p><strong>5.</strong> Les dernières étapes sont de prévenir de futures attaques.<br />Il est important d&rsquo;analyser la cause de l&rsquo;attaque pour identifier les failles de sécurité qui ont été exploitées. Cela permettra de mettre en place des mesures pour empêcher de futures attaques.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Les compétences techniques d’IPSIP pour relever le défis :</h3>				</div>
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Détecter la présence du malware en utilisant des outils de sécurité tels que les antivirus, les anti-malware et les systèmes de détection d'intrusion (IDS).</li><li>Analyser les fichiers infectés pour identifier le type d'attaque.</li><li>Isoler les systèmes infectés pour empêcher la propagation du malware à d'autres parties du réseau.</li><li>Désactiver les comptes utilisateurs compromis et modifier les mots de passe.</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Restaurer les systèmes et les données à partir de sauvegardes sécurisées créées avant l'attaque.</li><li>Documenter l'ensemble du processus de réponse à l'incident, y compris les étapes entreprises, les outils utilisés et les leçons apprises.</li><li>Rédiger un rapport d'incident détaillant les informations techniques sur l'attaque</li></ul></div>				</div>

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					<h2 class="elementor-heading-title elementor-size-default">En résumé, IPSIP c'est...</h2>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">...votre sécurité informatique entre les mains d'experts.
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									<p>Une surveillance infaillible 24/7.</p>								</div>
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									<p>Notre équipe d’experts qualifiés (<strong>SentinelOne, Sekoia, Fortinet, Crowdstrike&#8230;</strong>) veille sur votre système d&rsquo;information en permanence, 365 jours par an. Grâce à un système de roulement, ils assurent une surveillance ininterrompue de votre réseau, de vos applications et de vos systèmes informatiques.</p>								</div>
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									<p>Réactivité immédiate face aux menaces.</p>								</div>
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									<p><span style="font-weight: 400;">En cas d&rsquo;incident, notre équipe est prête à réagir instantanément pour neutraliser la menace et minimiser les dommages.</span></p>								</div>
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									<p>IPSIP, votre allié de la cybersécurité. </p>								</div>
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									<p><span style="font-weight: 400;">Confiez la sécurité de votre système d&rsquo;information à des experts et profitez d&rsquo;une tranquillité d&rsquo;esprit absolue. </span></p>								</div>
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									<p>Contactez-nous dès aujourd&rsquo;hui pour découvrir comment IPSIP peut devenir votre partenaire de confiance en matière de cybersécurité 🚀</p>								</div>
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									<span class="elementor-button-text">Être contacté par nos experts</span>
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					<a class="elementor-button elementor-button-link elementor-size-xs" href="https://ipsip.eu/soc">
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									<span class="elementor-button-text">Découvrir les solutions d'IPSIP</span>
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					<ul class="wpr-grid-filters elementor-clearfix wpr-grid-filters-sep-right"><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span  data-filter="*" class="wpr-grid-filters-item wpr-active-filter ">All Posts</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","anglais"]  data-filter=".category-anglais">Anglais</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","borne-de-reception-digitale"]  data-filter=".category-borne-de-reception-digitale">Borne de réception digitale</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","cloud"]  data-filter=".category-cloud">Cloud</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none 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classé</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","plateforme-invoicing"]  data-filter=".category-plateforme-invoicing">Plateforme Invoicing</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","plateforme-mailing-en-croissance"]  data-filter=".category-plateforme-mailing-en-croissance">Plateforme Mailing en Croissance</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","politique-rse-ekinops"]  data-filter=".category-politique-rse-ekinops">Politique RSE EKINOPS</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","reseau"]  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data-settings="{&quot;layout&quot;:&quot;fitRows&quot;,&quot;stick_last_element_to_bottom&quot;:&quot;&quot;,&quot;columns_desktop&quot;:3,&quot;gutter_hr&quot;:15,&quot;gutter_hr_mobile&quot;:15,&quot;gutter_hr_mobile_extra&quot;:15,&quot;gutter_hr_tablet&quot;:15,&quot;gutter_hr_tablet_extra&quot;:15,&quot;gutter_hr_laptop&quot;:15,&quot;gutter_hr_widescreen&quot;:15,&quot;gutter_vr&quot;:15,&quot;gutter_vr_mobile&quot;:15,&quot;gutter_vr_mobile_extra&quot;:15,&quot;gutter_vr_tablet&quot;:15,&quot;gutter_vr_tablet_extra&quot;:15,&quot;gutter_vr_laptop&quot;:15,&quot;gutter_vr_widescreen&quot;:15,&quot;animation&quot;:&quot;default&quot;,&quot;animation_duration&quot;:0.3,&quot;animation_delay&quot;:0.1,&quot;deeplinking&quot;:&quot;&quot;,&quot;filters_linkable&quot;:&quot;no&quot;,&quot;filters_default_filter&quot;:&quot;&quot;,&quot;filters_count&quot;:&quot;&quot;,&quot;filters_hide_empty&quot;:&quot;no&quot;,&quot;filters_animation&quot;:&quot;default&quot;,&quot;filters_animation_duration&quot;:0.3,&quot;filters_animation_delay&quot;:0.1,&quot;pagination_type&quot;:&quot;load-more&quot;,&quot;pagination_max_pages&quot;:1,&quot;lightbox&quot;:{&quot;selector&quot;:&quot;.wpr-grid-image-wrap&quot;,&quot;iframeMaxWidth&quot;:&quot;60%&quot;,&quot;hash&quot;:false,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause&quot;:5000,&quot;progressBar&quot;:&quot;true&quot;,&quot;counter&quot;:&quot;true&quot;,&quot;controls&quot;:&quot;true&quot;,&quot;getCaptionFromTitleOrAlt&quot;:&quot;true&quot;,&quot;thumbnail&quot;:&quot;&quot;,&quot;showThumbByDefault&quot;:&quot;&quot;,&quot;share&quot;:&quot;&quot;,&quot;zoom&quot;:&quot;true&quot;,&quot;fullScreen&quot;:&quot;true&quot;,&quot;download&quot;:&quot;true&quot;}}"><article 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elementor-repeater-item-e754539 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade"><div class="inner-block"><a target="_self"  href="https://ipsip.eu/fr/rse-appels-offres-it/">La RSE : un nouveau critère différenciant pour les appels d&rsquo;offres IT.</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-9bec7e9 wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>En quoi définir sa politique RSE peut faire pencher la balance en votre faveur pour remporter un appel d&#039;offre ?</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-1d09afe wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/fr/rse-appels-offres-it/" class="wpr-button-effect wpr-button-none"><span>En savoir plus</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-7383 post type-post status-publish format-standard has-post-thumbnail hentry category-politique-rse-ekinops tag-etudes-de-cas"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium " data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/04/Banniere-blog-Sandvine-1-8.png" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/04/Banniere-blog-Sandvine-1-8.png" alt="La politique RSE d&rsquo;Ekinops, facteur clé de succès pour un opérateur télécom" class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/fr/politique-rse-ekinops-operateur-telecom/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 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		<title>La politique RSE d&#8217;Ekinops, facteur clé de succès pour un opérateur télécom</title>
		<link>https://ipsip.eu/fr/politique-rse-ekinops-operateur-telecom/</link>
		
		<dc:creator><![CDATA[Lucie Cazanave Pin]]></dc:creator>
		<pubDate>Fri, 05 Apr 2024 07:47:19 +0000</pubDate>
				<category><![CDATA[Politique RSE EKINOPS]]></category>
		<category><![CDATA[études de cas]]></category>
		<guid isPermaLink="false">https://ipsip.eu/?p=7383</guid>

					<description><![CDATA[Politique RSE : comment un opérateur télécom a pu remporter un appel d'offres grâce à la stratégie RSE d'EKINOPS]]></description>
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					<p class="elementor-heading-title elementor-size-default">USE CASE</p>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">Gagner un appel d'offres Télécom grâce à votre politique RSE</h2>				</div>
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					<h3 class="elementor-heading-title elementor-size-default">Quel est le contexte client ? </h3>				</div>
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									<p>Dans cette étude de cas, un opérateur télécom français a été invité à soumissionner pour un appel d&rsquo;offres national visant à fournir une connectivité fibre optique à 500 sites. </p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Et le cahier des charges ? </h3>				</div>
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									<p>Le cahier des charges exigeait également une solution intégrant un backup 4G pour garantir la continuité du service en cas de panne de la fibre. </p><p>La note de la partie RSE représentait 25% de la note totale, ce qui rendait cet aspect particulièrement important pour l&rsquo;opérateur.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Les défis : </h3>				</div>
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					<h4 class="elementor-heading-title elementor-size-default">Couverture géographique </h4>				</div>
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									<p>L&rsquo;opérateur devait couvrir une large zone géographique, avec des sites répartis dans tout le pays.</p>								</div>
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					<p class="elementor-heading-title elementor-size-default">Délai</p>				</div>
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									<p>Le délai imparti pour la soumission et la mise en œuvre du projet était très court (4-6 mois).</p>								</div>
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					<h4 class="elementor-heading-title elementor-size-default">Budget </h4>				</div>
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									<p>Proposer une solution économique tout en répondant aux exigences du cahier des charges.</p>								</div>
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					<h4 class="elementor-heading-title elementor-size-default">Critères RSE</h4>				</div>
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									<p>L&rsquo;opérateur devait proposer une gamme de produits ayant une faible empreinte carbone et respectant les meilleures pratiques en matière de développement durable.</p>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Le rôle crucial de la politique RSE d'Ekinops.
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									<p>Face à ces défis, l&rsquo;opérateur a rapidement compris que la politique RSE d&rsquo;Ekinops pouvait être un atout majeur pour se différencier de ses concurrents et remporter l&rsquo;appel d&rsquo;offres. En effet, Ekinops se distingue par :</p>								</div>
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									<p>Une performance RSE / ESG exceptionnelle :</p>								</div>
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															<img decoding="async" width="225" height="216" src="https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS.jpeg" class="attachment-full size-full wp-image-7409" alt="" srcset="https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS.jpeg 225w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS-13x12.jpeg 13w" sizes="(max-width: 225px) 100vw, 225px" />															</div>
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									<p>Notation Gaïa 2022 : 82/100 (vs. 54/100 moyenne du secteur)</p>								</div>
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															<img loading="lazy" decoding="async" width="150" height="150" src="https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-150x150.webp" class="attachment-thumbnail size-thumbnail wp-image-7389" alt="Médaille Silver EcoVadis 2021/2022 EKINOPS" srcset="https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-150x150.webp 150w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-300x300.webp 300w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-1024x1024.webp 1024w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-768x768.webp 768w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-1536x1536.webp 1536w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2-12x12.webp 12w, https://ipsip.eu/wp-content/uploads/2024/04/EKINOPS2.webp 1667w" sizes="(max-width: 150px) 100vw, 150px" />															</div>
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									<p>Médaille Silver EcoVadis 2021/2022 (top 15% du secteur)</p>								</div>
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									<p>Un engagement fort en matière de développement durable :</p>								</div>
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									<p>-Signataire du <strong>Pacte Mondial des Nations Unies</strong> (UNGC)<br />&#8211;<strong>Comité RSE</strong> dédié<br />-Réalisation du <strong>bilan carbone</strong> du groupe depuis 2 ans<br />&#8211;<strong>Stratégie ESG</strong> axée sur 3 piliers :</p><ol><li>Employeur de référence</li><li>Entreprise responsable</li><li>Impact environnemental minimal</li></ol>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">La référence type : le routeur ONE421.</h2>				</div>
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					<h3 class="elementor-heading-title elementor-size-default">Modèle de routeur ONE421Gb5T 4G</h3>				</div>
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				<section class="elementor-section elementor-inner-section elementor-element elementor-element-0c184fa elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="0c184fa" data-element_type="section">
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									<ul><li><strong>Faible empreinte carbone</strong> : 138.5 kgCO2eq/routeur (inférieur de 60% vs les modèles équivalents sur le marché)</li><li><strong>Eco-conçu</strong> <strong>pour minimiser l&rsquo;impact environnemental tout</strong> <strong>au long de son cycle de vie</strong></li><li><strong>100% recyclable</strong> en fin de vie</li><li><strong>Production en Belgique</strong> : réduction de l&#8217;empreinte carbone liée au transport</li></ul>								</div>
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															<img loading="lazy" decoding="async" width="2560" height="598" src="https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-scaled.webp" class="attachment-full size-full wp-image-7479" alt="EKINOPS Routeurs ONE421" srcset="https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-scaled.webp 2560w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-300x70.webp 300w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-1024x239.webp 1024w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-768x179.webp 768w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-1536x359.webp 1536w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-2048x478.webp 2048w, https://ipsip.eu/wp-content/uploads/2024/04/ONE4x1_metal-front-18x4.webp 18w" sizes="(max-width: 2560px) 100vw, 2560px" />															</div>
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					<h3 class="elementor-heading-title elementor-size-default">Des initiatives concrètes pour réduire l'impact environnemental </h3>				</div>
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Programme de reprise et de recyclage des produits en fin de vie</li><li>Collaboration avec des éco-organismes</li></ul></div>				</div>

				
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					<h3 class="elementor-heading-title elementor-size-default">Une solution sur mesure et éco-responsable.</h3>				</div>
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									<p>L&rsquo;opérateur a choisi de s&rsquo;associer à Ekinops pour concevoir et déployer une solution sur mesure répondant à ses besoins spécifiques. <br />La solution comprenait les éléments suivants :</p>								</div>
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									<ul><li><strong>Routeurs cellulaires fibre/4G éco-responsables</strong><br />Le routeur ONE421Gb5T 4G d&rsquo;Ekinops a été sélectionné pour sa fiabilité, ses performances, sa faible empreinte carbone et sa compatibilité SD-WAN (pour de potentiels besoins futurs)</li><li><strong>Logiciel de gestion de réseau</strong><br />Le logiciel OneManage d&rsquo;Ekinops a été utilisé pour surveiller et gérer les performances du réseau.</li><li><strong>Intégration d&rsquo;usine des configurations des routeurs</strong><br />Cette solution a permis à l&rsquo;opérateur de gagner du temps et de réduire les coûts (ZTP : Zero Touch Provisioning)</li><li><strong>Collaboration avec un distributeur local <br /></strong>L&rsquo;opérateur a choisi de collaborer avec Ipsip, distributeur d&rsquo;Ekinops en France, pour garantir un stock tampon et des livraisons rapides dans les différents sites régionaux.</li></ul>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Les résultats obtenus </h2>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">Un succès sur tous les fronts</h2>				</div>
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									<p>Grâce à la<strong> politique RSE d&rsquo;Ekinops</strong> et à sa <strong>solution</strong> <strong>sur mesure et éco-responsable</strong>, l&rsquo;opérateur a pu<strong> remporter l&rsquo;appel d&rsquo;offres.</strong></p>								</div>
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									<p>La politique RSE d&rsquo;Ekinops a été <strong>un facteur déterminant</strong> dans le choix de l&rsquo;opérateur par le jury.</p>								</div>
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									<p>La solution a été <strong>déployée rapidement</strong> et efficacement grâce à la collaboration étroite entre l&rsquo;opérateur, <strong>Ekinops et Ipsip.</strong></p>								</div>
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									<p>La solution a permis à l&rsquo;opérateur de répondre aux besoins de ses clients en matière de <strong>connectivité</strong>, <strong>même en cas de panne de la fibre.</strong></p>								</div>
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									<p><strong>La solution a permis à l&rsquo;opérateur de réduire son empreinte carbone</strong> et contribuer au développement durable.</p>								</div>
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									<p>L&rsquo;étude de cas de l&rsquo;opérateur souligne l&rsquo;importance de la RSE dans le processus d&rsquo;achat. En choisissant Ekinops, l&rsquo;opérateur a démontré son engagement à mener des activités responsables. Cette décision est susceptible de profiter à l&rsquo;entreprise à long terme, car elle contribuera à attirer et fidéliser des clients, des employés et des investisseurs qui accordent de l&rsquo;importance au développement durable.</p>								</div>
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									<ul><li>La décision de l&rsquo;opérateur de <strong>privilégier la RSE</strong> <strong>est une</strong> <strong>tendance positive</strong> qui devrait se poursuivre à l&rsquo;avenir.</li><li>À mesure que les consommateurs et les entreprises <strong>prennent conscience de l&rsquo;impact environnemental et social</strong> de leurs choix, ils cherchent de plus en plus à s&rsquo;associer à des <strong>entreprises qui partagent</strong> <strong>leurs valeurs.</strong></li><li>En choisissant Ekinops, l&rsquo;opérateur a fait preuve de <strong>leadership en matière de RSE.</strong> Cette décision est susceptible d&rsquo;améliorer la <strong>réputation de l&rsquo;entreprise et son avantage concurrentiel.</strong></li></ul>								</div>
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class="wpr-grid-item elementor-clearfix post-7650 post type-post status-publish format-standard has-post-thumbnail hentry category-cybersecurity tag-etudes-de-cas"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium " data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/06/SOC-1.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/06/SOC-1.webp" alt="Externalisation d&rsquo;un SOC" class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/fr/externalisation-soc/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title elementor-repeater-item-394bd5f 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SOC 24/7</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-21f865a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/fr/externalisation-soc/" class="wpr-button-effect wpr-button-none"><span>En savoir plus</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-7528 post type-post status-publish format-standard has-post-thumbnail hentry category-reseau tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium " data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/04/Banniere-blog-Sandvine-_1-_1_.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/04/Banniere-blog-Sandvine-_1-_1_.webp" alt="Bannière blog la politique RSE ekinops" class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/fr/rse-appels-offres-it/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title elementor-repeater-item-394bd5f wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade"><div class="inner-block"><a target="_self"  href="https://ipsip.eu/fr/rse-appels-offres-it/">La RSE : un nouveau critère différenciant pour les appels d&rsquo;offres IT.</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-c8ab76c wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>En quoi définir sa politique RSE peut faire pencher la balance en votre faveur pour remporter un appel d&#039;offre ?</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-21f865a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/fr/rse-appels-offres-it/" class="wpr-button-effect wpr-button-none"><span>En savoir plus</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-6784 post type-post status-publish format-standard has-post-thumbnail hentry category-cybersecurite tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium " data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/03/Banniere-blog-Sandvine-_1-_6_.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/03/Banniere-blog-Sandvine-_1-_6_.webp" alt="La solution de chiffrement des données confidentielles " class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/fr/la-solution-de-chiffrement-de-vos-donnees-confidentielles/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title elementor-repeater-item-394bd5f wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade"><div class="inner-block"><a target="_self"  href="https://ipsip.eu/fr/la-solution-de-chiffrement-de-vos-donnees-confidentielles/">La solution de chiffrement pour ne laisser personne accéder à vos données confidentielles</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-c8ab76c wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>La solution de chiffrement de vos données confidentielles : découvrez dans cet article la bonne pratique à adopter dès maintenant...</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-21f865a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/fr/la-solution-de-chiffrement-de-vos-donnees-confidentielles/" class="wpr-button-effect wpr-button-none"><span>En savoir plus</span></a></div></div></div></div></article></section>				</div>
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		<title>Plateforme Invoicing</title>
		<link>https://ipsip.eu/fr/plateforme-invoicing-etude-de-cas/</link>
		
		<dc:creator><![CDATA[admin4696]]></dc:creator>
		<pubDate>Wed, 22 Nov 2023 16:05:08 +0000</pubDate>
				<category><![CDATA[Plateforme Invoicing]]></category>
		<category><![CDATA[études de cas]]></category>
		<guid isPermaLink="false">http://ipsip.eu/?p=4627</guid>

					<description><![CDATA[Vous avez besoin d'assurer un fonctionnement stable de votre infrastructure et de sécurisez votre réseau ? Découvrez les méthodes d'IPSIP dans cette étude de cas.]]></description>
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									<p>IPSIP &#8211; Novembre 2023</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Qui est le client ? </h3>				</div>
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									<p>Dans cette étude de cas, notre client est leader en édition de logiciels, notamment des systèmes de gestion et de maintenance, à destination des entreprises et des institutions dans le monde entier. </p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Quelle est l'échelle du projet ? </h3>				</div>
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									<p>L&rsquo;échelle du projet prend en compte la gestion internationale ainsi que la sécurité et le processus de l&rsquo;infrastructure propriétaire. </p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Quel est l'objectif fixé par IPSIP ? </h3>				</div>
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									<p>E-facturation est une <strong>solution SAAS</strong> qui permet l’édition de factures</p><p>Il est primordial qu&rsquo;elle soit<strong> disponible sans la moindre interruption de service</strong></p>								</div>
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															<img loading="lazy" decoding="async" width="640" height="427" src="https://ipsip.eu/wp-content/uploads/2023/11/headway-5QgIuuBxKwM-unsplash.jpg" class="attachment-full size-full wp-image-6592" alt="" srcset="https://ipsip.eu/wp-content/uploads/2023/11/headway-5QgIuuBxKwM-unsplash.jpg 640w, https://ipsip.eu/wp-content/uploads/2023/11/headway-5QgIuuBxKwM-unsplash-300x200.jpg 300w, https://ipsip.eu/wp-content/uploads/2023/11/headway-5QgIuuBxKwM-unsplash-18x12.jpg 18w" sizes="(max-width: 640px) 100vw, 640px" />															</div>
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					<h4 class="elementor-heading-title elementor-size-default">Chiffres clés</h4>				</div>
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									<p><strong>8 plates-formes</strong> générées SAAS (e-facture, reserve factoring, archivage)</p><p><strong>80 serveurs</strong> sur des environnements Linux, Solaris </p><p><strong>2</strong> centres de données </p><p><strong>35 personnes</strong> (contexte international) </p>								</div>
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					<p class="elementor-heading-title elementor-size-default">Technicités du projet</p>				</div>
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							<i aria-hidden="true" class="far fa-window-restore"></i>						</span>
										<span class="elementor-icon-list-text">Dématérialisation </span>
									</li>
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											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="far fa-credit-card"></i>						</span>
										<span class="elementor-icon-list-text">E-facturation</span>
									</li>
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							<i aria-hidden="true" class="fas fa-dot-circle"></i>						</span>
										<span class="elementor-icon-list-text">Platforme SAAS</span>
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											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-check"></i>						</span>
										<span class="elementor-icon-list-text">Infrastructure</span>
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											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-code"></i>						</span>
										<span class="elementor-icon-list-text">Appliance Fortinet </span>
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											<span class="elementor-icon-list-icon">
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										<span class="elementor-icon-list-text">MCO</span>
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							<i aria-hidden="true" class="fas fa-check"></i>						</span>
										<span class="elementor-icon-list-text">Gestion SLAS</span>
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											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fab fa-keycdn"></i>						</span>
										<span class="elementor-icon-list-text">Outil ticketing</span>
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					<h4 class="elementor-heading-title elementor-size-default">Compétences clés</h4>				</div>
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											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-toggle-on"></i>						</span>
										<span class="elementor-icon-list-text">Sécurité</span>
									</li>
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							<i aria-hidden="true" class="fas fa-dot-circle"></i>						</span>
										<span class="elementor-icon-list-text">Base de données</span>
									</li>
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											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-check"></i>						</span>
										<span class="elementor-icon-list-text">Réseau</span>
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							<i aria-hidden="true" class="fas fa-crop-alt"></i>						</span>
										<span class="elementor-icon-list-text">BPO</span>
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							<i aria-hidden="true" class="fas fa-check-double"></i>						</span>
										<span class="elementor-icon-list-text">ITIL</span>
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								<li class="elementor-icon-list-item">
											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-chevron-right"></i>						</span>
										<span class="elementor-icon-list-text">Support technique, Helpdesk</span>
									</li>
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											<span class="elementor-icon-list-icon">
							<i aria-hidden="true" class="fas fa-long-arrow-alt-right"></i>						</span>
										<span class="elementor-icon-list-text">Déploiement VoIP</span>
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		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-3555b81 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="3555b81" data-element_type="section">
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					<h2 class="elementor-heading-title elementor-size-default">Les solutions apportées par IPSIP</h2>				</div>
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									<p>Nous avons mis en place le maintien en condition opérationnelle​ (M.C.O) de la plateforme e-facturation.</p><p>Pour cela nos exploitants, du niveau 1 jusqu’au niveau 3​, ont en charge de réaliser la création de tickets, l’analyse et la résolution des incidents des plus basiques aux plus complexes sur toute l’infrastructure.</p>								</div>
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									<p><strong>Équipe dédiée : 9 personnes</strong></p>								</div>
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									<ul><li>1 Responsable du NOC &#8211; Niveau 1 </li><li>6 opérateurs de NOC &#8211; Niveau 1</li><li>2 Responsables d&rsquo;incident (OPS) &#8211; Niveau 2</li><li>1 Administrateur réseau &#8211; Niveau 3 </li></ul>								</div>
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															<img loading="lazy" decoding="async" width="1280" height="910" src="https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293.jpg" class="attachment-full size-full wp-image-4655" alt="Femme souriante" srcset="https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293.jpg 1280w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293-300x213.jpg 300w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293-1024x728.jpg 1024w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293-768x546.jpg 768w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-jopwell-2422293-18x12.jpg 18w" sizes="(max-width: 1280px) 100vw, 1280px" />															</div>
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				<section class="elementor-section elementor-top-section elementor-element elementor-element-8e67914 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="8e67914" data-element_type="section">
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					<h2 class="elementor-heading-title elementor-size-default">Les solutions apportées par IPSIP</h2>				</div>
				</div>
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					<h3 class="elementor-heading-title elementor-size-default">Niveau 1 : Les analystes - NOC (Network Operation Center) </h3>				</div>
				</div>
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									<p>6 personnes travaillant 24/7/365 en mode de rotation (3 shifts / jour; 1 personne / shift). Le Responsable du NOC est en charge de l’organisation de l’équipe et gestion de performance des membres.</p>								</div>
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										<div class="wpr-tab-title">Responsabilités</div>
					
									
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										<div class="wpr-tab-title">Compétences</div>
					
									
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										<div class="wpr-tab-title">Niveaux &amp; Certificats</div>
					
									
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Supervisions des 8 plateformes</li><li>Application des procédures techniques basiques</li><li>Application des procédures de gestion des tickets</li><li>Détections des incidents, anomalies</li><li>Création et réception des tickets</li><li>Gestion et rassurance des SLAs dans le traitement des tickets</li><li>Analyse et résolution des incidents basiques</li><li>Escalation des tickets, incidents plus complexe vers le niveau 2 ou niveau 3</li><li>Suivi des tickets, incidents jusqu’à résolution</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Gestion de l’outil ticketing, application des SLAs</li><li>Connaissances basiques sur système et réseau</li><li>Pensée analytique, orientée résolution</li><li>Anglophone et francophone oral et écrit</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Diplôme universitaire background IT ou économie / finance</li><li>Moyenne d’années d’expériences de l’équipe : 1,5 ans</li><li>Certifiés CCNA / MCSA / Linux</li></ul></div>				</div>

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					<h3 class="elementor-heading-title elementor-size-default">Niveau 2 : Les opérateurs - OPS</h3>				</div>
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									<p>2 personnes travaillant en heures ouvrables et avec la disponibilité sur appel pendant les heures non ouvrables (HNO)</p>								</div>
				</div>
				<div class="elementor-element elementor-element-0af2ed3 wpr-tabs-position-above wpr-tabs-hr-position-justify wpr-tabs-icon-position-left wpr-tabs-triangle-yes wpr-tabs-triangle-type-outer elementor-widget elementor-widget-wpr-tabs" data-id="0af2ed3" data-element_type="widget" data-settings="{&quot;tab_transition_duration&quot;:0.1}" data-widget_type="wpr-tabs.default">
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										<div class="wpr-tab-title">Compétences</div>
					
									
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Analyse et résolution des escalations du niveau 1</li><li>Détection et dépannage des incidents, anomalies du système et réseau</li><li>Création des procédures et formation au niveau 1</li><li>Escalation des cas plus complexes vers niveau 3</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Connaissances approfondies sur système et réseau</li><li>Définition des procédures, rédaction document et formation aux autres</li><li>Gestion de l’outil ticketing, application des SLAs</li><li>Pensée analytique, orientée résolution</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Diplôme universitaire background IT</li><li>Moyenne d’années d’expériences de l’équipe : 3 ans</li><li>Certifiés : AWS, CCNA, Fortinet NSE4, NSE5</li><li>Anglophone et francophone oral et écrit</li></ul></div>				</div>

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					<h3 class="elementor-heading-title elementor-size-default">Niveau 3 : Administrateur réseau</h3>				</div>
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									<p>1 personne travaillant en heures de travail et avec la disponibilité sur appel pendant les heures hors travail.</p>								</div>
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Fonctionnement stable de l’infrastructure de l’organisation</li><li>Analyse et résolution des escalations du niveau 1 et niveau 2</li><li>Conseils sur la gestion des différentes bases de données</li><li>Gestion de l’appliance Fortinet ainsi que sa politique de sécurité</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li><p>Connaissances et expériences approfondies sur système et réseau</p></li><li><p>Expériences dans le développement, le maintien, le soutien, et l’optimisation de domaines fonctionnels clés, notamment l’infrastructure de réseau, l’infrastructure du serveur, les communications de données, et les systèmes de télécommunications</p></li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Diplôme ingénieur IT</li><li>Nombres d’années d’expériences : &gt; 10 ans</li><li>Certifiés : AWS, CCNA, VMware,…</li><li>Anglophone et francophone oral et écrit</li></ul></div>				</div>

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					<h2 class="elementor-heading-title elementor-size-default">Les résultats obtenus </h2>				</div>
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									<p>Nous avons assuré le <strong>fonctionnement stable</strong> de l’infrastructure de l’organisation​. Ceci inclut le développement, le maintien, le soutien, et l’optimisation de domaines fonctionnels clés, notamment l’<strong>infrastructure de réseau</strong>, l’infrastructure du <strong>serveur</strong>, les <strong>communications de données</strong>, et les sy<strong>stèmes de télécommunications</strong>.</p>								</div>
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									<p>Nous apportons des <strong>conseils</strong> sur la gestion des différentes bases de donné​es <strong>Hana, Oracle</strong> et en assurons l’entière exploitation à distance. La plateforme est notamment composée de <strong>80 serveurs</strong> sur des environnements <strong>Linux, Solaris</strong> différents. télécommunications.</p>								</div>
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									<p>Nous gérons leur appliance <strong>Fortinet</strong> (Fortigate 100E et FortiAnalyzer 400E, FMG-400E) ainsi que sa politique de sécurité, et la maintenance des équipements matériels.</p>								</div>
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									<p>Nous avons mis en place le <strong>maintien en condition opérationnelle</strong> ​de la plateforme e-invoicing. Sécurité et processus de l’infrastructure propriétaire. Propriétaire du processus <strong>Helpdesk</strong>. La modélisation des processus et l’amélioration des processus.</p>								</div>
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					<ul class="wpr-grid-filters elementor-clearfix wpr-grid-filters-sep-right"><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span  data-filter="*" class="wpr-grid-filters-item wpr-active-filter ">All Posts</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","anglais"]  data-filter=".category-anglais">Anglais</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","borne-de-reception-digitale"]  data-filter=".category-borne-de-reception-digitale">Borne de réception digitale</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","cloud"]  data-filter=".category-cloud">Cloud</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none 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data-settings="{&quot;layout&quot;:&quot;fitRows&quot;,&quot;stick_last_element_to_bottom&quot;:&quot;&quot;,&quot;columns_desktop&quot;:3,&quot;gutter_hr&quot;:15,&quot;gutter_hr_mobile&quot;:15,&quot;gutter_hr_mobile_extra&quot;:15,&quot;gutter_hr_tablet&quot;:15,&quot;gutter_hr_tablet_extra&quot;:15,&quot;gutter_hr_laptop&quot;:15,&quot;gutter_hr_widescreen&quot;:15,&quot;gutter_vr&quot;:15,&quot;gutter_vr_mobile&quot;:15,&quot;gutter_vr_mobile_extra&quot;:15,&quot;gutter_vr_tablet&quot;:15,&quot;gutter_vr_tablet_extra&quot;:15,&quot;gutter_vr_laptop&quot;:15,&quot;gutter_vr_widescreen&quot;:15,&quot;animation&quot;:&quot;default&quot;,&quot;animation_duration&quot;:0.3,&quot;animation_delay&quot;:0.1,&quot;deeplinking&quot;:&quot;&quot;,&quot;filters_linkable&quot;:&quot;no&quot;,&quot;filters_default_filter&quot;:&quot;&quot;,&quot;filters_count&quot;:&quot;&quot;,&quot;filters_hide_empty&quot;:&quot;no&quot;,&quot;filters_animation&quot;:&quot;default&quot;,&quot;filters_animation_duration&quot;:0.3,&quot;filters_animation_delay&quot;:0.1,&quot;pagination_type&quot;:&quot;load-more&quot;,&quot;pagination_max_pages&quot;:1,&quot;lightbox&quot;:{&quot;selector&quot;:&quot;.wpr-grid-image-wrap&quot;,&quot;iframeMaxWidth&quot;:&quot;60%&quot;,&quot;hash&quot;:false,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause&quot;:5000,&quot;progressBar&quot;:&quot;true&quot;,&quot;counter&quot;:&quot;true&quot;,&quot;controls&quot;:&quot;true&quot;,&quot;getCaptionFromTitleOrAlt&quot;:&quot;true&quot;,&quot;thumbnail&quot;:&quot;&quot;,&quot;showThumbByDefault&quot;:&quot;&quot;,&quot;share&quot;:&quot;&quot;,&quot;zoom&quot;:&quot;true&quot;,&quot;fullScreen&quot;:&quot;true&quot;,&quot;download&quot;:&quot;true&quot;}}"><article class="wpr-grid-item elementor-clearfix post-7650 post type-post status-publish format-standard has-post-thumbnail hentry category-cybersecurity tag-etudes-de-cas"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium " data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/06/SOC-1.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/06/SOC-1.webp" alt="Externalisation d&rsquo;un SOC" class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/fr/externalisation-soc/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title elementor-repeater-item-8d6e83a wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade"><div class="inner-block"><a target="_self"  href="https://ipsip.eu/fr/externalisation-soc/">Externalisation d&rsquo;un SOC</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-a9e1e6a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>Comment notre client a renforcé sa cybersécurité ? SOC 24/7</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-498d086 wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/fr/externalisation-soc/" class="wpr-button-effect wpr-button-none"><span>En savoir plus</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-7528 post type-post status-publish format-standard has-post-thumbnail hentry category-reseau tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium " data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/04/Banniere-blog-Sandvine-_1-_1_.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/04/Banniere-blog-Sandvine-_1-_1_.webp" alt="Bannière blog la politique RSE ekinops" class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/fr/rse-appels-offres-it/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title elementor-repeater-item-8d6e83a wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade"><div class="inner-block"><a target="_self"  href="https://ipsip.eu/fr/rse-appels-offres-it/">La RSE : un nouveau critère différenciant pour les appels d&rsquo;offres IT.</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-a9e1e6a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>En quoi définir sa politique RSE peut faire pencher la balance en votre faveur pour remporter un appel d&#039;offre ?</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-498d086 wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/fr/rse-appels-offres-it/" class="wpr-button-effect wpr-button-none"><span>En savoir plus</span></a></div></div></div></div></article><article class="wpr-grid-item elementor-clearfix post-6784 post type-post status-publish format-standard has-post-thumbnail hentry category-cybersecurite tag-blog"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium " data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/03/Banniere-blog-Sandvine-_1-_6_.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/03/Banniere-blog-Sandvine-_1-_6_.webp" alt="La solution de chiffrement des données confidentielles " class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/fr/la-solution-de-chiffrement-de-vos-donnees-confidentielles/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title elementor-repeater-item-8d6e83a wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade"><div class="inner-block"><a target="_self"  href="https://ipsip.eu/fr/la-solution-de-chiffrement-de-vos-donnees-confidentielles/">La solution de chiffrement pour ne laisser personne accéder à vos données confidentielles</a></div></h2><div class="wpr-grid-item-excerpt elementor-repeater-item-a9e1e6a wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><p>La solution de chiffrement de vos données confidentielles : découvrez dans cet article la bonne pratique à adopter dès maintenant...</p></div></div><div class="wpr-grid-item-read-more elementor-repeater-item-498d086 wpr-grid-item-display-block wpr-grid-item-align-left"><div class="inner-block"><a target="_self" href="https://ipsip.eu/fr/la-solution-de-chiffrement-de-vos-donnees-confidentielles/" class="wpr-button-effect wpr-button-none"><span>En savoir plus</span></a></div></div></div></div></article></section>				</div>
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		<title>Plateforme Mailing en Croissance</title>
		<link>https://ipsip.eu/fr/plateforme-mailing-en-croissance/</link>
		
		<dc:creator><![CDATA[admin4696]]></dc:creator>
		<pubDate>Wed, 22 Nov 2023 13:27:46 +0000</pubDate>
				<category><![CDATA[Plateforme Mailing en Croissance]]></category>
		<category><![CDATA[études de cas]]></category>
		<guid isPermaLink="false">http://ipsip.eu/?p=4563</guid>

					<description><![CDATA[Vous avez besoin de développer une infrastructure à la hauteur de votre croissance ? Découvrez une des solutions d'IPSIP dans cette étude de cas.]]></description>
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					<h1 class="elementor-heading-title elementor-size-default">Plateforme Mailing en Croissance </h1>				</div>
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					<p class="elementor-heading-title elementor-size-default">USE CASE</p>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">Support de la croissance d'une plateforme mailing</h2>				</div>
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					<h3 class="elementor-heading-title elementor-size-default">Qui est le client ? </h3>				</div>
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									<p>Leader dans le service d’envoi d’emails, la plateforme a connu une très forte croissance. Disposant d’une équipe de plus de 120 personnes à travers le monde, la plateforme a participé à l’envoi de plus de 27 milliards de courriel à ce jour.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Quelle est l'échelle du projet ? </h3>				</div>
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									<p>La plateforme SAAS permet aux professionnels d’envoyer leurs emails marketing (newsletters, offres promotionnelles) et leurs emails transactionnels (notifications, confirmations d’inscription, de commande, factures…). Les services de la plateforme comprennent des solutions de conception d’emails, d’envoi de volumes massifs et de suivi d&rsquo;envois.</p>								</div>
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					<h3 class="elementor-heading-title elementor-size-default">Quel est l'objectif fixé par IPSIP ? </h3>				</div>
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									<p>Victime de son rapide succès, l’entreprise a rencontré des difficultés à <strong>développer une infrastructure à la hauteur de sa croissance extrêmement forte</strong>, tout en garantissant à ses utilisateurs une <strong>continuité de service</strong>​.</p><p>De plus, son équipe étant à cette période réduite, l’objectif était de trouver une solution pour minimiser le nombre d’incidents, pour permettre à l&rsquo;équipe de se concentrer sur le développement des APIs</p>								</div>
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															<img loading="lazy" decoding="async" width="640" height="401" src="https://ipsip.eu/wp-content/uploads/2023/11/finger-2956974_640.jpg" class="attachment-full size-full wp-image-6617" alt="Finger-mail" srcset="https://ipsip.eu/wp-content/uploads/2023/11/finger-2956974_640.jpg 640w, https://ipsip.eu/wp-content/uploads/2023/11/finger-2956974_640-300x188.jpg 300w, https://ipsip.eu/wp-content/uploads/2023/11/finger-2956974_640-18x12.jpg 18w" sizes="(max-width: 640px) 100vw, 640px" />															</div>
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					<p class="elementor-heading-title elementor-size-default">Technicités du projet</p>				</div>
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										<span class="elementor-icon-list-text">DNS</span>
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							<i aria-hidden="true" class="fas fa-dot-circle"></i>						</span>
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							<i aria-hidden="true" class="fas fa-cloud"></i>						</span>
										<span class="elementor-icon-list-text">Google Cloud</span>
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										<span class="elementor-icon-list-text">Sécurité de l’infrastructure </span>
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					<h4 class="elementor-heading-title elementor-size-default">Compétences clés</h4>				</div>
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										<span class="elementor-icon-list-text">Conseil et Accompagnement à la mise en service de l’infrastructure </span>
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							<i aria-hidden="true" class="fas fa-toggle-on"></i>						</span>
										<span class="elementor-icon-list-text">Protection des données</span>
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							<i aria-hidden="true" class="fas fa-dot-circle"></i>						</span>
										<span class="elementor-icon-list-text">Monitoring 24/7/365</span>
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							<i aria-hidden="true" class="fas fa-check"></i>						</span>
										<span class="elementor-icon-list-text">Supervision plateforme SAAS</span>
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							<i aria-hidden="true" class="fas fa-crop-alt"></i>						</span>
										<span class="elementor-icon-list-text">Support technique 1, 2 et 3</span>
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							<i aria-hidden="true" class="fas fa-check-double"></i>						</span>
										<span class="elementor-icon-list-text">Helpdesk</span>
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							<i aria-hidden="true" class="fas fa-chevron-right"></i>						</span>
										<span class="elementor-icon-list-text">ITIL</span>
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										<span class="elementor-icon-list-text">Agile</span>
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					<h4 class="elementor-heading-title elementor-size-default">Chiffres clés</h4>				</div>
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									<p><strong>1 Millard</strong> de courriels envoyés par mois.</p><p><strong>120 personnes</strong> dans des bureaux localisés dans 7 pays. </p><p><strong>4 langues</strong> : EN, FR, DE et ES</p>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Les solutions apportées par IPSIP</h2>				</div>
				</div>
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									<ul><li>Conseils pour redéfinir l&rsquo;infrastructure et converger vers des solutions hybrides sur la plateforme Google Cloud.</li><li>Mise en service de la nouvelle infrastructure sur Google Cloud.</li></ul>								</div>
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									<p><strong>Équipe dédiée : 9 personnes</strong></p>								</div>
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									<ul><li>1 Responsable du NOC &#8211; Niveau 1 </li><li>5 opérateurs de NOC &#8211; Niveau 1</li><li>1 Senior Administrateur &amp; Responsable d&rsquo;incident &#8211; Niveau 3</li><li>1 Support technique &#8211; Niveau 1 </li><li>1 Support technique &#8211; Niveau 2 </li></ul>								</div>
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					</div>
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															<img loading="lazy" decoding="async" width="1280" height="853" src="https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087.jpg" class="attachment-full size-full wp-image-4614" alt="Mailing" srcset="https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087.jpg 1280w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087-300x200.jpg 300w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087-1024x682.jpg 1024w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087-768x512.jpg 768w, https://ipsip.eu/wp-content/uploads/2023/11/pexels-pixabay-265087-18x12.jpg 18w" sizes="(max-width: 1280px) 100vw, 1280px" />															</div>
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				<section class="elementor-section elementor-top-section elementor-element elementor-element-dcb965b elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="dcb965b" data-element_type="section">
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					<h3 class="elementor-heading-title elementor-size-default">Niveau 1 : N.O.C</h3>				</div>
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									<p>5 personnes travaillant 24/7/365 en mode de rotation (3 shifts / jour; 1 personne / shift).</p><p>Le responsable du NOC est chargé de l’organisation de l’équipe et gestion de performance des membres.</p>								</div>
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				<section class="elementor-section elementor-inner-section elementor-element elementor-element-d2670c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="d2670c2" data-element_type="section">
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					<h6 class="elementor-heading-title elementor-size-default">Responsabilités </h6>				</div>
				</div>
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									<ul><li>Application des procédures techniques basiques</li><li>Détections des incidents, anomalies</li><li>Analyse et résolution des incidents basiques</li><li>Envoi des alerts et escalations vers niveau 2 et niveau 3 avec des premières analyses</li><li>Suivi des incidents jusqu’à résolution</li><li>Documentation et mise à jour régulièrement des procédures et des bonnes pratiques</li></ul>								</div>
				</div>
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					<h6 class="elementor-heading-title elementor-size-default">Compétences</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-e7bba4a elementor-widget elementor-widget-text-editor" data-id="e7bba4a" data-element_type="widget" data-widget_type="text-editor.default">
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									<ul><li>Connaissances basiques sur système et réseau</li><li>Pensée analytique, orientée résolution</li><li>Anglophone et francophone oral et écrit</li></ul>								</div>
				</div>
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					<h6 class="elementor-heading-title elementor-size-default">Niveaux &amp; Certificats</h6>				</div>
				</div>
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									<ul><li>Diplôme universitaire background IT</li><li>Moyenne d’années d’expériences de l’équipe : 2 ans</li><li>Certifiés CCNA / MCSA / Linux</li></ul>								</div>
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				<section class="elementor-section elementor-top-section elementor-element elementor-element-c2af441 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="c2af441" data-element_type="section">
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					<h3 class="elementor-heading-title elementor-size-default">Niveau 2 : Responsables d'incident &amp; Formateur</h3>				</div>
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									<p>2 personnes travaillant en heures de travail et avec la disponibilité sur appel pendant les heures hors travail.</p>								</div>
				</div>
				<section class="elementor-section elementor-inner-section elementor-element elementor-element-b5f6bc0 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="b5f6bc0" data-element_type="section">
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					<h6 class="elementor-heading-title elementor-size-default">Responsabilités </h6>				</div>
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									<ul><li>Analyse et résolution des escalations du niveau 1</li><li>Détection et dépannage des incidents, anomalies du système et réseau</li><li>Création des procédures et formation au niveau 1</li><li>Escalation des cas plus complexes vers niveau 3</li><li>Gestion des migrations des comptes</li></ul>								</div>
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					<h6 class="elementor-heading-title elementor-size-default">Compétences</h6>				</div>
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									<ul><li>Connaissances approfondies sur système et réseau</li><li>Définition des procédures, rédaction document et formation aux autres</li><li>Database, configuration server, API, cloud</li><li>Pensée analytique, orientée résolution</li></ul>								</div>
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					<h6 class="elementor-heading-title elementor-size-default">Niveaux &amp; Certificats</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-913e1fc elementor-widget elementor-widget-text-editor" data-id="913e1fc" data-element_type="widget" data-widget_type="text-editor.default">
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									<ul><li>Diplôme universitaire background IT</li><li>Moyenne d’années d’expériences de l’équipe : 4 ans</li><li>Certifiés : CCNA, Fortinet NSE4, NSE5 et AWS</li><li>Anglophone et francophone oral et écrit</li></ul>								</div>
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		</section>
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		</div>
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		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-b9a081a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="b9a081a" data-element_type="section">
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					<h3 class="elementor-heading-title elementor-size-default">Niveau 3 : Administrateur réseau</h3>				</div>
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									<p>1 personne travaillant en heures de travail et avec la disponibilité sur appel pendant les heures hors travail.</p>								</div>
				</div>
				<section class="elementor-section elementor-inner-section elementor-element elementor-element-10c49c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="10c49c1" data-element_type="section">
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					<h6 class="elementor-heading-title elementor-size-default">Responsabilités </h6>				</div>
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									<ul><li>Conseils et accompagnement dans le déploiement vers l’infrastructure cloud de google</li><li>Assurance un fonctionnement stable de l’infrastructure de l’organisation</li><li>Définition des politiques de sécurité avec l’équipe RSSI du client</li><li>Analyse et résolution des escalations du niveau 1 et niveau 2</li><li>Conseils sur la gestion des différentes bases de données</li></ul>								</div>
				</div>
					</div>
		</div>
				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-f3e55bf" data-id="f3e55bf" data-element_type="column">
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					<h6 class="elementor-heading-title elementor-size-default">Compétences</h6>				</div>
				</div>
				<div class="elementor-element elementor-element-24c6b85 elementor-widget elementor-widget-text-editor" data-id="24c6b85" data-element_type="widget" data-widget_type="text-editor.default">
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									<ul><li>Connaissances et expériences approfondies sur système et réseau</li><li>Expériences dans le développement, le maintien, le soutien, et l’optimisation de domaines fonctionnels clés, notamment l’infrastructure de réseau, l’infrastructure du serveur, les communications de données, et les systèmes de télécommunications</li></ul>								</div>
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					<h6 class="elementor-heading-title elementor-size-default">Niveaux &amp; Certificats</h6>				</div>
				</div>
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									<ul><li>Diplôme ingénieur IT</li><li>Nombre d’années d’expérience : &gt; 10 ans</li><li>Certifiés : AWS, CCNA, VMware, Google</li><li>Anglophone, francophone et germanophone oral et écrit</li></ul>								</div>
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		</div>
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		</section>
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		</div>
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		</section>
				<section class="elementor-section elementor-top-section elementor-element elementor-element-6ea70a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no" data-id="6ea70a5" data-element_type="section">
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					<h2 class="elementor-heading-title elementor-size-default">Les supports techniques </h2>				</div>
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					</div>
		</section>
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					<h5 class="elementor-heading-title elementor-size-default">Support Technique niveau 1</h5>				</div>
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									<p>1 francophone et anglophone travaillant en heures de travail qui couvre les créneaux ICT.</p>								</div>
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Réception des tickets escaladés par niveau 1</li><li>Analyse et envoi des explications, réponses au niveau 1</li><li>Escalation au niveau 3 et suivi des tickets au delà du niveau 2, reformulation et renvoi au niveau 1</li><li>Classement des tickets selon leurs niveaux d’urgence et SLAs</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1642" class="wpr-tab-content elementor-repeater-item-f218af6" data-tab="2">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Connaissances et expériences approfondies sur système et réseau</li><li>2 ans experiences en SMTP, DNS et API</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1643" class="wpr-tab-content elementor-repeater-item-8ece154" data-tab="3">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Diplôme universitaire background économie / finance</li><li>Expérience : &gt; 5 ans</li><li>Certifiés : AWS</li><li>TOEIC &gt; 850</li></ul></div>				</div>

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					<h5 class="elementor-heading-title elementor-size-default">Support Technique niveau 2</h5>				</div>
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									<p>1 anglophone courant travaillant en heures de travail qui couvre les créneaux ICT.</p>								</div>
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										<div class="wpr-tab-title">Compétences</div>
					
									
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										<div class="wpr-tab-title">Niveaux &amp; Certificats</div>
					
									
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Réception des tickets clients</li><li>Rédaction et envoi des réponses aux questions des tickets basiques</li><li>Analyse et escalation des tickets plus complexes vers le Support Technique niveau 2</li><li>Réception des analyses du Support Technique niveau 2 et reformulation des réponses sous forme d’email puis envoi aux clients</li><li>Suivi des tickets jusqu’à leurs résolutions</li><li>Prioritisation des tickets selon leurs niveaux d’urgence et SLAs</li></ul></div>				</div>

				
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					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Expériences dans le service clientèle axé technique</li><li>Connaissances de base des technologies informatiques</li><li>Bon sens de communication et gestion des priorités</li><li>Excellent en Français et Anglais - oral et écrit</li></ul></div>				</div>

				
				<div id="wpr-tab-content-1143" class="wpr-tab-content elementor-repeater-item-8ece154" data-tab="3">
					<div class="wpr-tab-content-inner elementor-clearfix wpr-anim-size-large wpr-overlay-fade-in"><ul><li>Diplôme universitaire background linguistique, IT ou économie</li><li>Nombre d’années d’expérience : 2 ans</li><li>Certifiés : TOEIC &gt;850; DALF C1 (français)</li></ul></div>				</div>

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					<h2 class="elementor-heading-title elementor-size-default">Les résultats obtenus </h2>				</div>
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									<p>Nous avons redéfini l’infrastructure en nous basant sur une solution cloud capable d’offrir une <strong>grande scalabilité</strong>, puis avons participé à la <strong>migration vers Google Cloud</strong> de leur infrastructure, enfin avons réalisé l’accompagnement à la mise en service​ de cette nouvelle infrastructure.</p>								</div>
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									<p>Accent mis sur la <strong>sécurité de l’infrastructure et la protection des datas​.</strong> Définition des <strong>politiques de sécurité​</strong> avec l’équipe RSSI du client. Nous avons ensuite réalisé l’implémentation d’une <strong>supervision</strong> des outils et de la plateforme SAAS.</p>								</div>
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									<p>Enfin nous avons installé un <strong>monitoring 24/7/365</strong> en augmentant progressivement notre périmètre d’intervention pour maintenant assurer le suivi des incidents de niveau 1 à 3 sur l’ensemble des équipes​ du groupe.</p>								</div>
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					<ul class="wpr-grid-filters elementor-clearfix wpr-grid-filters-sep-right"><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span  data-filter="*" class="wpr-grid-filters-item wpr-active-filter ">All Posts</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","anglais"]  data-filter=".category-anglais">Anglais</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","borne-de-reception-digitale"]  data-filter=".category-borne-de-reception-digitale">Borne de réception digitale</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","cloud"]  data-filter=".category-cloud">Cloud</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none 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data-filter=".category-reseau">Réseau</span><em class="wpr-grid-filters-sep"></em></li><li class=" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none"><span   data-ajax-filter=["category","tunisie"]  data-filter=".category-tunisie">Tunisie</span><em class="wpr-grid-filters-sep"></em></li></ul><section class="wpr-grid elementor-clearfix" data-settings="{&quot;layout&quot;:&quot;fitRows&quot;,&quot;stick_last_element_to_bottom&quot;:&quot;&quot;,&quot;columns_desktop&quot;:3,&quot;gutter_hr&quot;:15,&quot;gutter_hr_mobile&quot;:15,&quot;gutter_hr_mobile_extra&quot;:15,&quot;gutter_hr_tablet&quot;:15,&quot;gutter_hr_tablet_extra&quot;:15,&quot;gutter_hr_laptop&quot;:15,&quot;gutter_hr_widescreen&quot;:15,&quot;gutter_vr&quot;:15,&quot;gutter_vr_mobile&quot;:15,&quot;gutter_vr_mobile_extra&quot;:15,&quot;gutter_vr_tablet&quot;:15,&quot;gutter_vr_tablet_extra&quot;:15,&quot;gutter_vr_laptop&quot;:15,&quot;gutter_vr_widescreen&quot;:15,&quot;animation&quot;:&quot;default&quot;,&quot;animation_duration&quot;:0.3,&quot;animation_delay&quot;:0.1,&quot;deeplinking&quot;:&quot;&quot;,&quot;filters_linkable&quot;:&quot;no&quot;,&quot;filters_default_filter&quot;:&quot;&quot;,&quot;filters_count&quot;:&quot;&quot;,&quot;filters_hide_empty&quot;:&quot;no&quot;,&quot;filters_animation&quot;:&quot;default&quot;,&quot;filters_animation_duration&quot;:0.3,&quot;filters_animation_delay&quot;:0.1,&quot;pagination_type&quot;:&quot;load-more&quot;,&quot;pagination_max_pages&quot;:1,&quot;lightbox&quot;:{&quot;selector&quot;:&quot;.wpr-grid-image-wrap&quot;,&quot;iframeMaxWidth&quot;:&quot;60%&quot;,&quot;hash&quot;:false,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause&quot;:5000,&quot;progressBar&quot;:&quot;true&quot;,&quot;counter&quot;:&quot;true&quot;,&quot;controls&quot;:&quot;true&quot;,&quot;getCaptionFromTitleOrAlt&quot;:&quot;true&quot;,&quot;thumbnail&quot;:&quot;&quot;,&quot;showThumbByDefault&quot;:&quot;&quot;,&quot;share&quot;:&quot;&quot;,&quot;zoom&quot;:&quot;true&quot;,&quot;fullScreen&quot;:&quot;true&quot;,&quot;download&quot;:&quot;true&quot;}}"><article class="wpr-grid-item elementor-clearfix post-7650 post type-post status-publish format-standard has-post-thumbnail hentry category-cybersecurity tag-etudes-de-cas"><div class="wpr-grid-item-inner"><div class="wpr-grid-media-wrap wpr-effect-size-medium " data-overlay-link="yes"><div class="wpr-grid-image-wrap" data-src="https://ipsip.eu/wp-content/uploads/2024/06/SOC-1.webp" data-img-on-hover=""  data-src-secondary=""><img decoding="async" data-no-lazy="1" src="https://ipsip.eu/wp-content/uploads/2024/06/SOC-1.webp" alt="Externalisation d&rsquo;un SOC" class="wpr-anim-timing-ease-default"></div><div class="wpr-grid-media-hover wpr-animation-wrap"><div class="wpr-grid-media-hover-bg  wpr-overlay-fade-in wpr-anim-size-large wpr-anim-timing-ease-default wpr-anim-transparency" data-url="https://ipsip.eu/fr/externalisation-soc/"></div></div></div><div class="wpr-grid-item-below-content elementor-clearfix"><h2 class="wpr-grid-item-title elementor-repeater-item-5bacd67 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