Why do you need our 24/7 IT service centers?
La multiplication des applications et services numériques, ainsi que l’évolution des habitudes des utilisateurs rendent la gestion des infrastructures informatiques de plus en plus complexe pour les Directeurs des Systèmes d’Information (DSI).
Expertise
The main mission of our certified IT experts is to efficiently uncover vulnerabilities of your IT systems. Our IT management plans are customized depending on your strategic business objectives, specific needs, and budget constraints.
Security
Our team actively intervenes to prevent potential issues and minimize compromising security risks. Our ISO 27001 Certification demonstrates that our company follows international best practices strictly in order to safeguard the security of your information system as well as commits to continuously preserving high standards of management.
Cost optimization
We proactively implement monitoring strategies, preventive maintenance, and effective incident management to prevent costly incidents. Our expertise allows us to identify potential issues as well as anticipate organizational needs which will result in tangible savings for your company.
Performance
Our service centers offer 24/7 responsiveness and expertise: focusing on preventative care, standardization, and automation.
Already have your tools? Want to deploy them? We have the solution.
Competitive offers, qualified personnel, leading technologies.
Peace of mind: We have contractually committed to our intervention response time (SLA).
Affordable price: Our win-win pricings enable partners to benefit from quality services on a budget.
Quality: Our team actively upskills through training programs on the latest technological developments.
24/7 monitoring service
Service package Level 1 described below stars fromService implementation process at IPSIP
Understanding of your needs
Examination of your architecture, processes, and monitoring tools.
Kickoff meeting between your teams, the Ipsip Service Center Manager, and our N2 Ipsip teams
Workshops on incident management procedure proposal between our Level 2 (N2) team and your team.
Implementation of monitoring tools, ticketing systems, knowledge building or takeover of your current IT solutions.
Implementation of 24/7 services.
Transfer of competencies from NOC N2 IPSIP to NOC N1.
Implementation of services. Alert management. Analysis and resolution of alerts, escalation management if necessary. Knowledge base enrichment.
Daily reports, weekly meetings. Improvement of working methods, advice, and optimization.
Our commitment
Make IT easy
IPSIP est une entreprise innovante, qui se distingue par son agilité, sa personnalisation des offres et son écoute des besoins clients. Nos experts se forment continuellement afin d’être opérationnels sur les dernières technologies et vous proposer les solutions les plus adaptées à vos besoins.
Ready to talk about your project?
Get in touch with our team.