Ipsip Group – Expert en Cybersécurité, SOC 24/7, solutions IT
For over three years, IPSIP has been supporting dealerships and automotive service centers in digitalizing the customer after-sales experience. We equip workshops with our contactless APV check-in kiosks (self-service terminals and locker-based kiosks), offering dealerships and after-sales centers maximum flexibility for vehicle drop-off and pickup times.
Customers at automotive retail locations can independently schedule appointments online, by email, or through an advisor. The APV kiosk integrates seamlessly with dealership scheduling software to streamline customer check-in and service management.
Once an appointment is booked, the customer receives a code by SMS, allowing them to drop off or pick up their car keys at their convenience — weekdays or weekends.
The 24/7 contactless kiosk offers your customers a fully digital experience. Using the code received by SMS, the customer checks in at the kiosk to drop off or pick up their car keys. The kiosk guides them through a user-friendly process, allowing them to confirm or update their appointment details (phone number, email, VIN, mileage, etc.) and optionally leave a comment for the after-sales advisor.
The after-sales advisor retrieves the car keys and begins servicing the vehicle as soon as the work order is approved by the dealership.
Once the after-sales service is completed, the customer is notified by SMS and automatically receives a secure e-payment link to pay for the service and receive their key pickup code.
Since 2009, Ipsip has supported its clients from the design of an information system to its maintenance in 24/7 operational conditions. Its service centers are based in France and internationally.
With the evolution of the connected objects and Machine to Machine (MtoM) market, Ipsip is establishing itself as a player ensuring the security and supervision of innovative solutions dedicated to industrial, health, automotive (connected locker terminals, charging stations) and renewable energy environments.
Do you have any questions about a topic covered in this article? Please feel free to contact us, our experts will be happy to answer your questions.