Ipsip Group – Expert en Cybersécurité, SOC 24/7, solutions IT
Digital reception kiosk
Discover the 24/7 car key delivery solution.
A fully digitalized automotive after-sales journey — no more waiting in line at the service desk.
For over three years, IPSIP has been supporting dealerships and automotive service centers in digitalizing the customer after-sales experience. We equip workshops with our contactless APV check-in kiosks (self-service terminals and locker-based kiosks), offering dealerships and after-sales centers maximum flexibility for vehicle drop-off and pickup times.
How do 24/7 service kiosks support customers at car dealerships and auto repair shops?
Enabling fully autonomous appointment scheduling — 24/7
Customers at automotive retail locations can independently schedule appointments online, by email, or through an advisor. The APV kiosk integrates seamlessly with dealership scheduling software to streamline customer check-in and service management.
Once an appointment is booked, the customer receives a code by SMS, allowing them to drop off or pick up their car keys at their convenience — weekdays or weekends.
A fully digitalized customer journey
The 24/7 contactless kiosk offers your customers a fully digital experience. Using the code received by SMS, the customer checks in at the kiosk to drop off or pick up their car keys. The kiosk guides them through a user-friendly process, allowing them to confirm or update their appointment details (phone number, email, VIN, mileage, etc.) and optionally leave a comment for the after-sales advisor.
The after-sales advisor retrieves the car keys and begins servicing the vehicle as soon as the work order is approved by the dealership.
Once the after-sales service is completed, the customer is notified by SMS and automatically receives a secure e-payment link to pay for the service and receive their key pickup code.
Improved Customer Satisfaction
- Customers are no longer limited by dealership opening hours and can drop off their vehicle keys outside of their working hours.
- Kiosks significantly reduce waiting times at dealerships and service centers.
Benefits for Dealerships
- Customers are no longer limited by dealership opening hours and can drop off their vehicle keys outside of their working hours.
- Kiosks significantly reduce waiting times at dealerships and service centers.
- Real-time tracking of appointments and kiosk usage statistics.
About IPSIP
Since 2009, Ipsip has supported its clients from the design of an information system to its maintenance in 24/7 operational conditions. Its service centers are based in France and internationally.
With the evolution of the connected objects and Machine to Machine (MtoM) market, Ipsip is establishing itself as a player ensuring the security and supervision of innovative solutions dedicated to industrial, health, automotive (connected locker terminals, charging stations) and renewable energy environments.
Do you have any questions about a topic covered in this article? Please feel free to contact us, our experts will be happy to answer your questions.